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- Users: Techfalcon
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Integration of CC6 to Genesys HELP!!
I have been given the task of integrating a CC6 to Genesys. I only have to complete the CC6 task however as i have never done or seen this done before i am lost and could do with some help from a kind guru out there. I have been told that the CC6 config is very small (i know i need one...- Techfalcon
- Thread
- Replies: 4
- Forum: Nortel: Symposium call center solutions
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Access ports with CC6
can anyone help me please oe even could they please specify the steps that i need to take to configure the callpilot and CC6 so that i can use the open vioce session in my script am i right with the below or is there anything missing 1 IVR_ACD_DN & acquire 2 Access Ports Config & acquire 3...- Techfalcon
- Thread
- Replies: 0
- Forum: Nortel: CallPilot messaging solutions
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Setting up Access Port for CC6
can anyone help could they plesase specify the steps that need to be take to configure the callpilot and CC6 so that i can use the open vioce session in my script am i right with the below or is there anything missing 1 IVR_ACD_DN & acquire 2 Access Ports Config & acquire 3 IVR_ACD_DN =...- Techfalcon
- Thread
- Replies: 4
- Forum: Nortel: Symposium call center solutions
