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I have a client who just activated the RCF feature on a Parter R6. It is working, except when the call is completed the lines stay in use. They have to be disconnected at the station that the call was transferred to. Is this something that #203 can help with, or is it a carrier issue? I haven't...

thread940-1775764 makes reference to using a Stick with an IP Office to get the correct ring voltage to have the IP Office. The issue was resolved. I am curious to know if it was resolved by using the Stick, since I am having the exact same problem.

I have 3 durafon 1x units and 3 bases installed on an IPO R11. The incoming call route is a hunt group that rings all phones (they have about 10 digital handsets in addition to the Durafon handsets.) There are days when everything works perfectly, and days when the Durafon handsets won't answer...

I am attempting an upgrade from 8.0.xx to 9.0.12 as the interim step before going to R11. When I choose file/advanced/upgrade the fields that normally show what version are available are blank, and all fields are grayed out, not allowing me to select any boxes. I have de-installed and...

I am experimenting with using SIP lines on a Partner using a Cisco SPA8000. The call quality is excellent, but I can't get the device to receive incoming calls. It's not the ACS, its the Cisco device because it happens with an analog handset as well. I have a ticket opened with Intermedia (they...

Is there a limit to how many short codes you can use for speed dials? If I use *6xxxx could there theoretically be 60001 through 69999? I understand a centralized directory is also an option, but am being told that might not be possible on essential edition. The documentation is sparse and/or I...

I have a client who uses 6000 speed dial numbers. They are looking at converting to an IP Office. I see where the directory limit is 10K using LDAP or HTTP but I am having difficulties finding documentation on how to actually create and program the list into the system. Is the actual directory...

We have decided to expand our business and sell white label SIP trunks. We have narrowed it down to 2 carriers - CoreDial and White Label Communications. CoreDial uses an Asterisk platform and WLC uses Freeswitch. Does anyone have any opinions on which platform works better with the IPO? I have...

I am trying to get voice mail to email working, using a gmail account that works at the same location when I switch to embedded mail. I have used both Gmail and an office365 account. This is the message I am getting from the log: Attempting to connect to host 74.125.195.108 on port 587, local...

Has anyone used a 6400 set on an R10? I have seen them on R9.1 but not past that and I have a customer who is trying to upgrade step at a time and replacing all their handsets at once is a deal breaker. Thank you.

I am working with an IPO Server Edition, release 8.1.99 with an IPO expansion unit with a PRI. I changed the security to none on both of these to get rid of the certificate issues. I now have access to Manager on both systems, and System Status on the server. I can't get System Status to work on...

I have an IP Office, R8.0.xx, that is failing on some outbound calls. Two calls to the carrier help desk failed, and the third went through. They were able to trace these and this is the response I got to my ticket: I am following up on the outbound calling issue reported earlier. I currently...

I have been following Kyle's post to set up hmail server to attempt to set up voice mail to email for a client. I am using a gmail account, and have gone through all the steps as thoroughly as I can. When I run the diagnostics on hmail, this is the message I receive...

VM pro is full and I am trying to remove voice files to external hard drive, not sure where to start. Thank you.

We just got a call from a customer who's chassis died. ADI said it was an R6 that upgraded to an R9, so we used a newer chassis and swapped the card. Now it says there is no essential license available. There are 2 instances of additional essential VM ports, and 1 instance of an R9 upgrade. I...

I have a customer who changed carriers and now there is a clicking noise on the remote end of most calls. I swapped the PRI board and the issues remains. The carrier swears its not them; I'm pretty sure it is but.... has anyone every had this happen and the problem be the IPO? Thanks in advance.

I have installed the soft console on a PC along with a receptionist license. The console works. I am now trying to modify the template to create blf groups. When I log in as the administrator it allows me to make new groups bu the info isn't loading from the IP Office, so I can't add the...

I have a client, a shared tenant provider, who has over 300 DID numbers. They use a system called EVO that requires some unusual programming, and each client has their own ARS route to control the DID that is shown. They recently converted to a fiber circuit with the same carrier. It should...

I need to reformat a Dell laptop. I am trying to create a restore flash drive. The Dell Recovery assistant tells me I need 7.91G. The first flashdrive I used was a 32G. It said it errored out, and now when I try and use it I am getting a message that says the drive needs formatted (which it was...

I have a system where the room phones have stopped ringing on an old Definity (former Motel 6 property.) The MWI still flickers and there is a voice path if you pick up the call. It is a system wide problem. Isn't this some type of power supply problem? I have another old system here and can...