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  • Users: fishelmo
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  1. fishelmo

    Ringing on conference calls

    thread798-1584026 Our customer is having an issue where when they put two lines together to create a conference, the phone starts ringing. Both parties on the phone can still talk. Once the call taker put the conference on hold and return back to the conference, that clears the ringing. It...
  2. fishelmo

    No hold conference

    Hi everyone, An agent receives a calls that requires a translator, so the agent no hold conference in a translator (10-digit number). Then the agent needs to transfer to a 2nd level queue (CDN) using no hold conference. The following two scenario can be occurred at this point: 1. 2nd level...
  3. fishelmo

    No hold conference

    Hi everyone, An agent receives a calls that requires a translator, so the agent no hold conference in a translator (10-digit number). Then the agent needs to transfer to a 2nd level queue (CDN) using no hold conference. The following two scenario can be occurred at this point: 1. 2nd level...
  4. fishelmo

    CallPilot resources

    hi Smart people - again... My company's using Call Pilot 4 and I am trying to find out whether the call pilot ports we have is enough for the workload. I checked the Channel Usage Report, but it only gives me the number of calls that comes in in an one hour period for each channel. It doesn't...
  5. fishelmo

    CallPilot Desktop Messaging for fax

    Hi smart people, I need some help here. Our company is using CallPilot 4.0 and we just recently purchased the fax messaging mailboxes licenses and desktop messaging mailboxes licenses. We would like to use the call pilot fax feature on our desktop to send fax out to external fax machines...
  6. fishelmo

    Nice cannot record Nortel 1150 call center phones

    Hi everyone, My first post. We are now using Nortel i2004 call center ip phones in one of our call centers. We are using Nice VOIP 8.9 and everything works fine. However, when we tried to swap in two 1150s to replace the i2004, we found that the Nice logger has not received any packets...
  7. fishelmo

    Nice cannot record Nortel 1150 call center phones

    Hi everyone, My first post. We are now using Nortel i2004 call center ip phones in one of our call centers. We are using Nice VOIP 8.9 and everything works fine. However, when we tried to swap in two 1150s to replace the i2004, we found that the Nice logger has not received any packets...

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