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Attempting to Deploy a new Application Server from .OVA. R11.1.3.2. Customer installed the .OVA and I assigned IP address and GW using the Linux Login. After this we were not able to access using https://xxx.xxx.xxx.xxx:7071 and found that the httpd Service was not running using the systemctl...

We have a customer with IP Office R.11.1.3.1 supporting SIP trunks networked with a CM over QSIG H.323 trunk. When a phone on the CM is forwarded to an external number, an internal call from CM forward good, calls from IP Office to the phone on CM forward good, external, inbound calls are not...

Installing SE R11.1.3.1 with 2 IP500 expansions. No calls were made on the expansion shipped to Mexico, yet I still get the message that the grace period has expired. The expansion is not getting the SE license or SIP trunks licenses from the server. How do I get it out of this Grace period...

I have a SE R11.1.3.1 with H.323 QSIG trunk to CM. We are trying to take an inbound call from CM with them inserting a 9 and routing it out the SIP trunks on the IP Office. All other calling is working fine and we are receiving the 9 + the number from CM on the H.323 trunk but getting Cause...

I have a customer IP Office SE 11.1.3.1 that wants to manually set a mailbox password that is permanent and his users are not prompted to change when logging into their mailboxes. I think I know the answer to this questions, but have to ask just to make sure. Can this be done as an...

Installing a new system SE R11.1.3.1 on virtual machine. We are migrating J139s and 9600s from CM to IP Office. Phones are not getting dial tone when going offhook and not hearing ring back on internal calls. Phones are working fine and can make and receive calls, just no dial tone or ring...

I have IP Office 11.1.3.1 connecting SIP trunk to AT&T Border Element. The routing appears to be good although the BE is not pingable. I am getting - No response to SIP Options Messages and AT&T is saying they are not seeing options messages. I have set it up per Application Notes for AT&T BE...

Just Deployed a Virtual SBC (I have installed several physical machine, but this is my first virtual SBC) so it's R10.2. While there is an option to setup the CLI admin user and password and admin password, there is no option to create the root password. There must be a root login right? What...

We have a customer with Server Edition R11.0.4 with 3 IP500 expansions. All show green in Web Management 7070, all show a valid Server Edition license, but the expansion at Node 1 will not save any changes, and the weird thing is, is when we open the .cfg offline it opens in Basic Mode and it...

We shipped an Avaya SBC Dell 3240 Compact to a customer over a year ago as they ordered it, but as it turned out they didn't need it, so now they are planning to use to deploy some SIP trunks, so I had them ship it back. I have it on my desk, and it looks like it had some configuration on it as...

Have a customer R11.1.3.1. 7 site SCN and they are occasionally getting Extension Error when trying to log a phone in. They do this all the time and have a standard login code, so this does not seem to be user error. The strange thing is, is that after this happens, they are not able to login...

I have a customer with Server Edition 11.1.2.3 (Primary and Secondary), they closed down a site so the IP500v2 expansion is just used for several analogs. The issue I'm having is that the licenses in WebLM do not match the licenses in the Primary Server. WebLM shows 40 3rd Party IP Endpoint...

We have a customer that is shipping from their head office to a facility in Mexico and are requesting a Country of Origin Document from the Manufacturer. Have any of you needed this doc and if so, where you able to get this doc? I can find it anywhere and Jenne doesn't have these docs. Thank you

Just installed a new IP Dect IPBS3 and 3730 Phone on R11.0.4.3 IP Office. We had the phone working with the customer when he had the Base Station and phone in his IT area. Was able to make and receive calls. He then moved the phone to the location it was needed and now both the Dect line and...

I'm installing new system 11.1.3.1 and the customer wanted to move 2 PRIs from their decommissioned Nortel to the new IPO. Our Nortel tech says the 2 PRI are configured as primary and secondary. bonded circuits. I've tried everything I've done in the past that I've done to get bonded PRIs...

Hey Guys!! Is there a limit to the number of characters for a .WAV greeting in VM Pro call flows R11.1? Thank you, "It's all ball bearings these days" Fletch F. Fletch

I'm getting ready to start a project to replace an existing CM with an new IP Office. The CM is all IP and analog sets, mostly 9600, but some J series and possibly some older IP sets. I'm waiting for the customer to provide exact phone type counts. I know the phones will need to be flashed...

I'm in the process of upgrading 8 site SCN from 11.0.4 to 11.1.3 and after upgrading one site where the users log into OneX Portal, they are getting invalid credentials when trying to login. The system is green in components in OneX and adding complexity to the Users password doesn't help...

Anyone install an App Server on Nutanix VM? I have a customer looking to migrate from their Windows server to Nutanix Linux VM App Server. They are saying that .OVAs do not play nice with their Nutanix environment. Thank you! "It's all ball bearings these days" Fletch F. Fletch

Customer has Server Edition R11.1.2.3.0.47, Primary and Secondary 8 IP500 expansions. When logging in with Manager random IP500 expansion will show offline and others will flash red/green and off in the Solution pane, but when logging in with Web Management all systems show green and online...