Search results for query: *

Hey There, We have a need to block a phone number from calling in to us. The telco say cannot do it from their end so Looking to do this from our switch. Is there a way using CLID routing or somthing like that with routes/destinations so that if a specific CLID rings in I can just sent it to...

Hi All! I have a few networked 400 BCM 3.6 with VoIP trunks networked. Toronto 2xxx DN range Montreal 4xxx DN range Edmonton 6xxx DN range Guelph 5xxx DN range All locations can direct dial each other, works great! Now, to the voicemail... Let use Toronto as the example, this issues is...

I have a BCM 400 Release 3.6 with 1 PRI Module and PRI service from Allstream for a full DS1 (23B+D). (yes, I know, Allstream AND 3.6.. but it's what I have to work with :) Soo.. The PRI is configured on BUS 7 with the following T1 Parameters: CO fail: TIA-547A Interface: ISDN Framing...

Ok, So, relatively new to Cisco hardware here (yes, laugh now ;-) ) but I'm not new to networking or it's concepts! I bought an 851W and factory defaulted the system using: router(config)# config-register 0x2102 router#write erase router#reload And this did a great job, totally factory...

RCC Reporting for Call Center Hey Again! Is anyone out there in possession of a: "How to read and interpretate RCC reports" Guide / PDF / Book.. I really don't know if the RCC system is pumping out garbage or not w/o a guide to figure out the reports. The confusion is one report say...

Hi There! I have a BCM 400 (3.6) with 20 VoIP Trunks & 31 Active i2004 and 3 more client license to go. I rebooted today and happed to open BCM monitor after the reboot to noticed that of my 20 VoIP lines i thought i'd normally see in the BCM monitor, I am only seeing 9. (see image) I see...

I have a BCM 3.6 w/Call Center professional enabled. I have rebuilt the RCC server almost 5 times over the past 3 years and consistently continue to experience reports that contain data will not mesh with other reports that present the same data!! Examples: On an Agent Average report, lets...

PROBLEM / QUESTION: On system A, when the PRI is full (pressing intercom + 9 = No Free Lines), I would like staff to have the ability to press ‘8’ and grab a PRI trunk (channel) from System B. (Easy, or so I thought!). So I did the following: On System A (the one I want to dial 8 on) -...

Hi There, I'm going to try to be specific as I can becuase this questions is a HARD ONE!!! I'm an NNCDS and stuck up against a wall!!! I have this BCM (400) RLS 3.6. It's been configured with DN's in the 4 digit range of 4xxx and not the standrd 2xxx becuase this is a branch office and we have...