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I have an issue, where if someone makes a page and hangs up. The paging system will dial the operator. The operator picks up the call and no one is there. However you can hear her on the overhead paging system. Apparently this has been happening for quite sometime and they just now decided to...

I am having an issue with a few of my agents. Sometimes, when they hang up a call, CAD thinks they are still on the call. It will show them as Talking, but every button in the software is grayed out. Their only choice is to close the program and re-open it. Has anyone seen this before?

When going to listen to voicemail is there a key to press to skip the headers? In Meridian mail it was 2. Also, how would i go about backing out to the main AA if i am in voicemail? So say ive listened to a message and want to call someone without hanging up and dialing back in.

Right now our Help Desk has an ACD setup that just forwards the extension, 4357 to whoever is first in the call rotation that month. So for example this month 4357 is set to ncfw to 4436. When someone calls 4357 the display on 4436 just shows Help Desk (the name that is on 4357) and then...

I am having an issue with overnight calls not being able to be picked up. My system is setup that after hours calls that go through the auto attendant go to our lobby security which is extension 2272. However the calls ring on the overhead page. The security person uses a RNP key to pickup the...

This is a new script i have on one of my queues. However for the Sunday part of it, it does not work. The message will not play at all. /*PRODUCE*/ IF OUT OF SERVICE produce THEN GIVE RAN closed_ran DISCONNECT END IF IF (DATE=holidays) THEN GIVE RAN closed_ran DISCONNECT END IF IF...

Im looking for calls to a particular skillset to overflow to another only on the weekends. Is there a way to do this? Here is what I have set up right now: IF ((DAY OF WEEK=produce_sun) AND (TIME OF DAY=produce_sun_hrs)) THEN QUEUE TO SKILLSET produce WAIT 2 GIVE RAN csr_ran GIVE MUSIC...

I have had a few reports this week of people calling from out of state calling our actual number, only to have it just ring. The auto attendant never picks up. They can call right back and have it work. Is there anything i should specifically look for?

I am setting up a new queue (no symposium) with 2008 sets and Ive taken notice that when you hang up the handset, it logs out you. Is there a setting to change this? All my other queues all use headsets so ive never noticed this before.

Im looking to change one of my Symposium scripts to transfer to another call queue if the call isnt picked up. Right now it just keeps you in the same queue on hold. What do i need to do, to accomplish this.

Im trying to figure out what these headers mean for a report I have set up. They are marked by the red box in the picture.

I have an Option 61C. We are looking to go company wide with RNP. My spre code for it is 60. But i have 2 different pickup codes and I need to know how i can see who uses what. My codes are either 603 or 6095. Most are using 603 but some have to use 6095. Any help is appreciated.

Over the past week or so I noticed that Symposium wont give me any data on reports for odd numbered days. Example of this is the 29th of this month i have data, but the 30th i do not. The 31st (today) i do. This is on all reports. I havent even made any changes to anything it just started...

Im trying to add a piece of code that will kick in a message for 2 hours for a meeting. This a one time deal. I have setup a VSDN in Meridian Mail and setup the message. Is my code going to work properly? if ((date=oct17) and (time=csclosedhours)) then give IVR 7106 cs_close else QUEUE TO...

If a caller dials extension 4206 they go to our Data Processing phone. If I dial it internally it goes to the correct person. If i remove the extension from PBX. I can no longer dial that extension internally but can get it to go to Data Processing externally. I have even done a LUDN and it...

When replacing a bad 2008 display phone with a new one, half the time I wont get any display on the phone. The phone works but no display but the previous phone had it. The programming is set for ADD. Am i just getting bad replacement phones or is it something else?

Is it possible to forward external calls to voicemail when I have my forward key set to forward to another extension?

I have a phone that every day at 6:58AM and 11:58AM, the message waiting indicator light comes on and theres no message. Ive tried removing the mailbox, removing it created another one and recreating it, disabling the TN, and ive looked and no other voicemail boxes are pointing to this...