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We are moving an IVR system from CS1000 to Aura 6.3 (it is on a Lineside T1 card as analog stations). The IVR system has the need to do a hookswitch transfer to a 4-digit extension number. In the current CS1000 system we have these set up as ACD numbers with the NCFW set as the external...

On a CS1000E 7.6 system I'm attempting to send some E.164 National traffic on a H.323 VTRK from sets on one CS1k to another, to exit on a PRI trunk and trying to figure out why I receive the following message (monitoring the DCH on the far end). DCH 20 IMSG SETUP REF 00008181 CH 96 1 1 0...

I need to replace a DSP daughterboard on one of my G430 Media Gateways. I have no active TDM or analog interfaces, or any VAL announcement groups on this unit, only DSP resources. Is there a command to gracefully shut down the DSP use on the gateway, as I still have some use of the onboard DSP.

Noticed in the past few days AUD000 and TIM000 messages have stopped showing up on my TTY. Also not seeing Midnights running either. System is 7.6 HA. The TTY is set as follows: TTY 14 SCH MTC BUG 11:38 OVL111 IDLE 0 The last AUD/TIM messages were right before a set of messages with the...

Having a strange issue with CS1000B with a Universal Trunk Card and ground trunks. We cannot seize an outgoing trunk using a maintenance set on any port on the trunk card. We get about 2 seconds of dial tone then the trunk drops with a TRK017 error. However, at the same time, the AUTO DN...

Preparing to update a CS1000E chassis with a CPMG co-res card (combo CP and MGC). Right now unable to locate the NTC326AAE6 RJ45 to serial adapter needed to access the RJ45 TTY console port. Does a regular Cisco console cable work? Unfortunately 500+ miles from the site and trying to tell a...

We are currently using a CS1K system with Avaya Call Pilot, which has a feature called "Express Messaging" allowing users to transfer calls directly to a VM user's mailbox by transferring the call to the Express Messaging extension and entering the destination mailbox. We are starting a...

I'm having a problem with an MGC card. Long ago this card failed during an upgrade so installed a spare MGC, performed some of the Gold image recovery tasks to get the card back to working shape, and put it back in my spares box. A couple of weeks ago my provider came in and installed the...

I've seen these outputs periodically in the past, but curious what causes these D-Channel counters to be output to the TTY? I noticed these on my TTY output this afternoon, with no trigger as to what it is. FYI, DCH 22 is QSIG; DCH 21 is D100. DCH: 22 MSG LOG INDICATION TIME: 14:15:14 CC...

I have a spare MGC card that is having the following issue when trying to upgrade FPGA loadware: 0x83fe4598 (tMGCInst): Upgrading FPGA Loadware... 0x83fe4598 (tMGCInst): disk cache error: device 878d5c48 block 64 errno c0003, disk read failed 0x83fe4598 (tMGCInst): disk cache error: device...

Has anyone experienced an issue where after a network switch outage for code update ground start trunks will not answer incoming calls until the card or port is "waked up" by seizing it using a maintenance telephone or disabling and reenabling the card? Synopsis: Recently upgrading Ethernet...

Our IT helpdesk group DN was previously set up as MCR lines on our 1140 phones. Per management, for reporting and staffing purposes the Helpdesk group phones have now been set up in an ACD queue, utilizing the exising 1140 sets (we have needs to have speakerphone ability, etc.) Also, per...

Is there a way to force a Call Pilot 5.0 system to perform a lamp audit so newly created TNs for IP sets having XMWK will light if messages are already in the VM box? I am setting up 1140s as ACD sets with a personal line on Key 1, replacing 1140s with the PDN on Key 0. CLS LMPX and XMWK...

My helpdesk tried to do a name change in EM today and got a DANI error during validation. According to the top solution on the Avaya web site, there is a Sig Server patch to fix the issue, cs1000-bcc-7.50.17.16-77. I can't find this patch on the Avaya ESPL site. Do I have to open a ticket...

We have a toll-free number delivered via ISDN-PRI trunk (along with other toll-frees), with DNIS routing to various endpoints. In this case I have a toll-free number that send the DNIS of a desk set primary DN, with that set CFNA to Call Pilot. When dialing the toll-free number directly, the DN...

Attempting to upgrade the loadware on a CPMG (or CPMGS) card and received the following messages as the download to the card failed: .upgmg all seq WARNING!!! This operation will cause a service interruption.Proceed (Y/N)? y . SRPT077 IPMG 0 0:Received an upgrade request. Preparing IPMG for...

Had an interesting TMDI failure last night. Installed the latest DepList and loadware patches on a multiple cabinet CS1000E 7.5. After the call server INI after patches one of my 5 TMDI cards did not come back up. Card was disabled, DCH disabled, couldn't bring it up. There is a known issue...

Helping a friend trunk a couple of 2910al switches together via fiber. Extremely familiar with Multilink trunking on Nortel/Avaya but first time with HP Procurve. Have read through the docs but unsure what the best means for setting up trunking between two 2910al switches with multiple fiber...

Will increasing the S1 Retry Count parameter allow a phone to attempt to connect more times to the Sig Server before rebooting? The problem I have is a temporary bandwidth issue with remote phones and they are rebooting when losing connection for a few moments. We are working on resolving the...

I was looking at being placing names on my IDC entries for DNIS sent on a PRI line from our toll-free provider. By reading the NTPs, I have to set DNAM=YES on the route, but to even get to this prompt I have to set DNIS=YES. The channels are defined as TIE trunks. The incoming DNIS digits...