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I am trying to troubeshoot an EMMC quality issue, and not sure where to start. The system was working perfectly, up util at least the end of July, when the PKI certs were updated. Since then, we have been having intermittent issues with the EMMC system dropping some calls, cutting audio out of...

I'm a bit new to the SIP game, looking for some help. A few questions- We are on an S8500, not S8500B. on CM 3.1.5 From what I can see Microsoft has tested Lync integration with a SES server on CM 4 or above. I assume that we would have to upgrade our main S8500, so that we can have CM 4 or...

We have a new office, and the installer did not set up/configure an analog line for our conference phone. I'm used to Communication Manager, so I'm a little lost in trying to configure the system for the analog conference phone, and I was also having trouble finding documentation... can anyone...

We have an avaya maintenance contract, sold through an avaya business partner. We are having some difficulties with the business partner and are wondering if we can take our maintenance agreement to another business partner?

So on Friday, I was on the phone with Avaya support, and they installed the PKI Certificate update to my EMMC server. This is the only thing using TLS over SIP. The cert dates on the main server have an experation date in 2018. Before the PKI update, the EMMC certificate had an experation date...

Is there a step by step guide or anything for updating the PKI certificates? I have an S8500, S8300 LSP, and an EMMC server that need the updates, and I can't find good instructions on how to upload the files, etc. I can't even find the updates to download for the EMMC! any help? preffer not...

I am trying to troubleshoot a two issues, not sure if they are related. Not sure the best way to describe, but I will try and explain the configuration first, so that the issues make more sense. We have about 15 agents, and 5 different skill groups- the skill groups are essentially only used...

I'm currently working within CM 3.01, and using BCMSVu as our call reporting software - which needless to say is quite outdated. I have been tasked with finding an alternative to BCMSVu that offers more granular reporting, but the two options that our phone system vendor reccomends requires us...

I am working on implementing the service observing feature, and I have run into something that I haven't been able to figure out. I have put the COR for service observing into the agent screen (NOT the extension screen) so that an agent can only be service observed when logged in as an agent--...

We recently added a 2nd PRI to our system, and are having a problem. (previously we had a PRI and a long distance T1) The provider did not bond the two PRI's together, so when our main PRI filled up, some callers were getting the 'all circuits are busy now' message from the provider. The...

I have a question regarding the use of the after-call station button. Do I have to have multiple after-call assigned buttons to make the after-call-work feature operational? (one for each skill?) or if an agent has multiple skills, will one button work? (the calls coming in have their own...

I've got this partly figured out, but i want to clean up the process a little, if possible. i have 3 users that are in the same coverage path (ext a rolls to ext b, then rolls to ext c) if ext a doesnt answer, the person at ext b or ext c need the option to put the caller back into VM for ext...

I've searched what i could, and maybe im dense, but i still cant figure this out... how do i figure out which agents get what calls when they're logged in? everyone is set up with the same skill, and everyone's agent is configured the same, but calls arent always going to the person who has not...

Hi. I'm new to Partner systems, but have Definity knowledge. one of our remote offices just had a new partner 7 system w/pc card voicemail installed.... 6 button display phones. a user is asking how to change their voicemail password... but i havent a clue, and i cant seem to find a simple...

Is there a way to remove old ACD agent login id's from the list of available agents in the BCMS reporting software? we have an increasing number of old agent ID's that have been removed from the pbx, but BCMS still lists them in the available agent fields for running reports. I would guess this...

This may sound kind of dumb, but how do you physically remove a line card from a definity wall cabinet? thanks!

I have a few remote users with laptops that visit 2 remote offices, as well as working from home. Both remote offices use static ip address info, while the home uses DHCP. I want to make the switch over as painless as possible. I would like to set up a vb script that will prompt the user to...

Looking for a little help I have our S8500 configured for remote access, and can remotely via the phone enable and disable EC500 using FAC's and also can record announcements this way as well... I was attempting to see if one could log an agent number in for ACD calls this way as well. The...

on our system (S8500+ Intuity Audix) We have outcalling set up on a few numbers in the Intuity Audix setup. Is there a way to assign the outbound Caller ID string for the Audix box? Currently, when the audix box calls out to a number, the CID shows 'unavailable' can that be changed?

I am trying to set up the auto-icom feature. I have the intercom group set up, and set up the phones, and set the auto answer to icom on page 2 of each station. The problem is that these phones are part of an ACD call group, and when i set the auto answer to icom, instead of none, the phones...