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HI all, I cannot make any changes to the recording planner wihtout restarting the CLS. I can delete an old plan for example yet calls will still record by that plan until the CLS has been restarted. We have about 8 sites all and this occurs on about 6 of them. I cannot find the reason. Is...

Hi there. I have 6 IP Phones registered to Network region 6 and they should be registered to Network region 30 which is set-up using a different Codec set that I need. How do I change the network region that these phones register to? Changing the Codec-set on Network region 6 is not an...

I have set up a new Direct Agent Skill and am wondering on the besy way to report on this in CMS. The Skill has been set up as ACD and ead-mia. The Agents have all been given this Skill and the Skill is measured The historical results show 0 calls for this Skill even though the agents have...

IS there a way I can program a vu-stats button which will capture the oldest call waiting and number of calls waiting over a group of Skills? THe customer does not want to use multiple vu-stats keys for each skill

I want the call flow to go as follows but can't get it working. I want a direct call to a station to cover to a hunt group. I want it to ring one member of the hunt group and then go to a voicemail box which many people can access. I have created a virtual 48031 which covers to voicemail. I...

Hi, I'm trying to use a vector so that the user can activate a feature access code. They want to change vector variables. I am using the FAC 241 for example to change vector variable A but I would ideally like to be able to dial into a VDN and be prompted with an announcement 'To change...

Does anyone know how to change the format of these phones? I heard that a digit string can be entered on a handset to change to A-Law. I am continually getting the wrong type supplied from Avaya and would like to be able to sort the problem myself. The problem being a very loud dial tone and...