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Hi, just seeing if anyone can clarify on remote working users for through an IP 500 latest V11 :) If as an example, you had a system with 30 x remote SIP phones (non Avaya e.g. Yealink), for each user would you require a 3rd party endpoint licence and also a Power User licence? reason for the...

hi have a an IP 500 V2 on 11.1, has essential edition and preferred installed. have setup 10 x remote users to regioster 3rd party sip endpoints, first 4 allow you to apply remote worker setting but then get a pop up to say no more than 4 without preferred when attempting to configure a 5th...

has anyone seen issues with failover for IP Office... scenario is there is a primary/secondary server, both use WebLM for licensing, secondary proxying though primary (2 are connected via VPN so no blocks) Stop IPO services/voicemail pro on primary, and sometimes some phones fail-over...

does anyone know where to download the latest Avaya firmware supported on IPO for the Vantage? when you go on the Avaya support page, all the options are releases less than what is documented within the Avaya knowledge base setup information

can anyone advise how to send the SIP name on an external SIP trunk call. When you call between SIP extensions you get the caller name, externally though it just shows the SIP extension number. I've ensured on the user the SIP name, contact etc is set with the name, also played about with the...

within voicemail pro and using Xima, if a call hits an auto-attendant and then goes to a transfer action with the display on phone field set as a tag, you are able to search within Xima for this tag. if the tag is configured within the incoming call route of ip office, you can also report on the...

Hi, I'm aware you can connect a 3rd party application to multiple IP Office's through Devlink3, but does anyone know how many concurrent Devlink3 connections a single instance of ip office supports? So based on multiple applications requiring a devlink connection to the one ip office e.g. a...

have 1 x phone (9608G) trying to connect to an IPO over inbuilt VPN through a watchguard FW. phone connects to the VPN ok and provides login screen, on entering extension and password it comes up with wrong set type, monitor also mentions VPN not allowed. have read a number of posts relating to...

anyone able to advise on Equinox settings as I believe knowledge base lacks full info on what ports etc it uses - few questions below checking the 46xxsettings.txt file - if you use the auto generated one, it seems to list all internal Ip's for the IPO which I cant see working if for instance...

Set up a few companies, but finding it a bit hit and miss as to connection to the UC features for presence etc - some work some don't from what I can see, the association with a users zang account within equinox should provide this link, but one particular system doesn't want to play. I have...

just looking for opinions on softphone to be used in a sort of call centre environment. Customer is keen not to have ip phones, so agents would use a softphone along with headset. The call centre application would be Xima with live agent reporting functionality, so conscious that the user...

setting a term state duration for an agent, want it to change colour when having been on the call for x amount of time. I set this to connected state with relevant time, however it keeps reverting back to Alerting after a random time or when I log out/back in. I have saved the wallboard, tried...

has anyone got this working so that it continuously syncs e.g. each day through the scheduler? I can connect to AD, and then when inputting the password, go to the user sync section and get it to pull fields through and run sync manually and it works so add's users. If I set as a scheduled task...

Looking to use the complete sequence option on a VMPro module Start Point. Have it ticked and set to 5 seconds, then routes to a Assisted Transfer with all 3 options (Next, No Answer and Busy) pointing to email to send on a notification to an email address of a missed call - email next then goes...

anyone experienced the E129 phones which lock up, only a reboot fixes? Appreciate these phones aren't great, but don't expect them to have these issues. To confirm as per manual, have set them for TCP instead of UDP, also on the latest firmware release. IPO is on version 9.1

looking for a bit of help on a voicemail pro module, which I think maybe possible... A company wants to setup out of hours to forward calls onto a relevant persons mobile, this could be changed daily/weekly and never people in order. Ideally, I'd like a voicemail menu which says to set out of...

site running sip behind sonic wall and mikrotik router. Relevant ports setup but whenever stun is run, it returns the wrong port of 13265 instead of 5060 have manually set the UDP port and switch run stun at start off, this then gets calls working however, customer complaining that occasionally...

looking to split some licences on 2 IP 500 V2's connected via SCN - 1 receptionist licence to another. Does anyone have a link to download the windows version of WebLM to setup so the licences between the 2 systems can be pooled and shared?

have a sip trunk setup between ipo and asterisk system, calls from asterisk to IPO work fine, calls from IPO to asterisk don't. I've ran a PCAP trace on the asterisk and the call coming in wont route because its seeing the number dialled as '04' ,from Avaya i'm actually dialling 304 (extension...

anyone know where to find the one-x plugin exe within server edition/app server iso's? using 7-ZIP I am able to extract Softconsole etc, yet cant find where the one-x user app is stored.