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  • Users: telecomwoman
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  1. telecomwoman

    Hearing impaired equipment for incoming calls for 61C

    Hello Just wondering if I could get a little input.. I am looking for suggestions for when the hearing impaired community are calling our call center. Also we have a 61C if that helps.. Thanks Debbie [bigcheeks]
  2. telecomwoman

    on site with a bcm400

    I am currently at a site with a bcm400. No one seems to know the password to get into the system. We have used all the default passwords and can not get in..Any ideas would be appreciated. (otherwise we have to call nortel and have them reset passwords..only problem no modem at this site...
  3. telecomwoman

    Cordless headset to work on 3904

    Hello I have a Plantronics (CS50) cordless headset and I am trying to hook it to a 3904 set..it workd if you press the headset button on the set..but the point of having a cordless is walking away and picking up your line..I have these same headsets hooked up to 2616..and they work fine..I have...
  4. telecomwoman

    SMI Workbench

    Hello I am trying in install SMI Workbench (for Syposium) on to a few PC's, we already have it installed on at least 10-15 pc's now with no problem. I can install it, but when I try to look at the real time display or reports it gives me a internal error..but if I log in with that user at my...
  5. telecomwoman

    How to find phones that are programmed,but not plugged in

    Hello I am trying to clean up our phone system, and my first step is to see what is programmed but not really being used. What LD would you do that in? Thanks Debbie
  6. telecomwoman

    wireless headset on 81C system

    Hello I am running into a little problem..We have just recently moved to a new location..One of our problems is I have a wireless headset hooked up to a 2616 set. The headset worked fine until we moved, now you can hear the caller, but they can not hear you. I have changed the entire headset..I...
  7. telecomwoman

    how to change display that says NORTEL on phone sets

    I would like to change the display on all phone sets - when idle the phone reads NORTEL. Thanks Debbie
  8. telecomwoman

    phone system losing time

    Hello, Just wondering if anyone has run across this problem, we have tracked the problem and daily we are losing 10-15 seconds. Thanks Debbie
  9. telecomwoman

    pick up phone- dial acd que only

    Hello, I am new to the forum, and have been watching the forum for a few weeks. There is alot of helpful info. My question is : Phone will be in Lobby and used by customers. When you pick up the phone, we need it to get sent straight to a acd que. Just wondering how? Thanks Debbie

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