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Hi everyone, I have an issue where I want to know if this might be "works as designed". When an external number is calling an Avaya IP DECT R4 Handset of which the number is stored in the local phonebook, the name is not shown during the call. After the call the name is shown in the call-log. I...

Hello All, I have the following issue: I've activated "SAC/CF Override" on the Station form (Page 3) to have the ability to break through any call forward of the team-members. I also have the team-Buttons administered to this Station. All is working fine. If I log in an call center agent, then...

Hi folks, for testing I've downloaded the CM 6.2 for VMWare. Now I want to connect a device (or maybe the one-X Communicator), but I don't have any mediagateway. Therefore I don't have any DSP resources. Do you know any available "virtual" DSP resources or maybe how to virtualize a...

Hi everyone, we do have a scenario where a CM is connected to an Integral 55. The "main"-system is the CM (5.2.1). We also have Agent LoginIDs on the CM which are logged in to the phones. If I dial the LoginID directly from an ACM phone, the display shows the agent-name with "Cfwrd", but no...

Hello, I need to export greetings from an Avaya C3000 mailbox to wav files. This is because I need to create a new mailbox with the same greetings from an other existing mailbox. Thanks in advance.

Hello, I have 15 agents with different skill levels within the same skill. On of these agents has skill level 16 (the lowest). As far as I know should this agent only get acd calls if all other 14 agents aren't available. Actually I can see that this agents is getting calls while other agents...

Hi, I want to use one vector for some VDNs. For this I need to send the calls via aar. The aar access code is *97. Let's say that I need to dial *97 then a aar number, e.g. 9900, and after this a variable value (let's say: 1234). This value is stored in the variable V1. Adding the 9900 isn't...

Hi, this is my problem: We've got some agents who forward calls to a vdn which can be also reached from external. Now I want to send the direct external calls to an other destination than the forwarded external calls. How can I do this? Thanks a lot.

There is one IP Agent which just rings one time if a call arrives. The call is still waiting, but the IP Agent doesn't ring anymore. Only the green arrow can be seen.

Hello, is it possible to visualize the complete AUX Time in the AVAYA IP Agent? So if a Agent is 3 seconds in AUX, then back in Manual in and again in AUX the time will begin counting at 3 seconds. Thx in advance.

Hi, if I compare the historical call-profile vdn report and the split/skill report of the same project, there are 7 calls missing in the vdn report. (see picture: http://img165.imageshack.us/img165/4744/wrongsumoy8.jpg) The split/skill report has the right sum of 2046 calls.