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  • Users: sczepan
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  1. sczepan

    Call but not transfer to a VDN

    Is there a way to prevent agents from transferring to a VDN but still allow them to call the VDN? We have a help desk that the agents are to use as a resource to help troubleshoot a customer problem. The help desk should not be taking customer calls, just assisting the agent. Unfortunately...
  2. sczepan

    Finding CMS exceptions

    I was tasked with finding all exceptions turned on in one of our CMS servers. How would I find all the exception so that I could shut them off? Thanks. Steve
  3. sczepan

    Alarm Monitoring with ASA filter help

    All; I am using ASA alarm monitoring to send email notifications for major alarms. I have major alarms on port networks that have been removed form the switch that I do not wanted notified of. The only way to clear these alarms is with a switch reboot, and that is not possible because we are...
  4. sczepan

    Queue to backup skill based on wait time

    I have been thrown into vector call routing but I have very limited knowlege and would like your opinon. I have a primary skill(446) and a secondary skill(153). I want to queue calls to the secondary skill if the primary has an expected wait time greater than 60 seconds and secondary skill has...

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