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In need of a simplistic way to allow the attendant to be able to leave the desk at their disgression at any time and have the calls go to another extension (aaaa) that has a cover path (cp1) where other selected phones will answer the calls and then go to a general voice mail box Is it as...

Avaya called and left a message stating that one of our LSP's time are off by hours. I would of thought that they sync'ed up with the S8700. Can dome one please guide me on how to check this and set it to the correct time ...thank you

manager mistakenly unplugged this phone from the wall now the display does not work. the phone does but the display does not work. I seem to remember these digital phones have feature codes built in them to activate or deactivate the phone features. Does anyone remember them of have any...

Is there a command or way to check the physical port or board status the music source is connected to? Like if you busy out and released a station or trunk, I was wondering if you could do this for the analog board or port. thanks

I am tight on TAC/DACs for a couple of new Trunk groups, in the dialplan ana it shows the range say 70 as a DAC I do a list trunk and can see all but two TACS 738 and 739. When I try to add in the next trunk group it wont let me. Other than doing a li tru .. is there a way to find these other...

I read thread690-1591722 and I am having the same problem where when calling back from a missed call log or using the make call button the ACD is injecting a 9. We are using 4621 IP sets. But the section in the 4600setting.txt file is deactived or remarked out. I thought this would be a simple...

Is there a way to run a report on total calls for a certain group speed dial number? The number is an 800 TN and not a vdn, so I don't know how to go about this ? Thx

Have two g350 complaining of intermitent dial tone, only on onnet calls. Can some one tell me where I need to look on the G350 to make sure that it is locked down as 100/Full. I would have to tellnet to the S8700 and then into the G350 to do this ...thank you

Can some one point me to a doc or info that clarifies how the auto answer works on a station verses the sgent ID, which one has priority. I am also looking for a definition for each option. (all, none station) I am trying to resolve a RONA problem and I want this info to help me learn and...

we just implemented this option on a 4600 IP phone and it works great. the problem is the phone is in a VP's house and backlight does not time out. Making this room illluminate all night. I checked the 46xxsetting.txt file an it is activated for two minutes, and it works on the non vpn phones. I...

First time working with an attendant console. we only have one and I know its extension. I want to be able to call forward the attnd aka "operator" console to another internal desk extension to cover for meetings,lunches and sick days. Is it as easy as putting a call forward button on the...

We just turn up a new location where they had modular messaging before, and now they have Audix as they are on another phone system now. When the employee press’s their voice mail button on the desk phone the Audix does not recognize their station and they are asked to manually enter in their...

I've read alot of threads on this and i'm still unsure of the proper procedure each thread mentions you need to set up a remote access code so when you dial into a predefined DID you can enter this as a security check... where is setting up this RAC code found if already established or done if...

how can I locate the systems default transfer VDN in the system. is it under sys params cust options? can seem to isolate it thanks

Im reading some rather large vectors that have multiple go to statements. In reading the lines I am trying to find out what the different variables are... go to step xx if PJ <> xxxyyyy go to step xx if V <> 1 go to step xx if CV <> 1 where do i (learn) find out Where the variables PJ, C...

I have never used the broadcast feature in modular messaging, can some one help me out and give me a brief overview on how to do this. I have to broadcast a message to the company this week for the very first time and want to be ready...thank you

I have a remote office who just migrated to our avaya office, they can not do the *82 feature to unblock the outbound caller id. I added *82 to the dial plan as a 3 digit FAC code I put the *82 in the feature access code list and in the trunk group under per call cpn unblocking code am I am...

replace a older pbx with a G350 with an analog board and created a new trunk grp with 6 copper pots lines as the trunk grp... they customer previously got CLID on their old pbx and now they are not. Is there something in the trunk grp page that i need to turn on ...I see receive incoming caller...

replace a older pbx with a G350 with an analog board and created a new trunk grp with 6 copper pots lines as the trunk grp... they customer previously got CLID on their old pbx and now they are not. Is there something in the trunk grp page that i need to turn on ...I see receive incoming caller...

we installed a new remote location with a G350 and an analog card for the 6 local copper trunks. the callers go thru and auto attendant and then prompt for the cust service dept. they get pointed to a CAG with 4 phones in it. 3 of the 4 MWI lights do not illuminated when a new call is coming in...