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I tried searching tek-tips but for whatever reason the search only returns hits from 2006-2007 for me. We have an IP Office 406 V2 running 4.2(11). We recently switched over to a TW Telecom PRI. I'm having two issues since we made the switch and TW says that the first issue isn't on their end...

I'm using VMPro v4. Here's the setup I'd like to setup, but for the life of me I can't figure it out. I'm sure it is something simple, but it's a Monday. I want a user to call in to a Hunt Group voicemail box and then be presented with a Menu. I want them to press 1 to enable membership in two...

I'm having a rather odd issue with my CRM 3.0 install. We weren't using the Knowledge Base that often and we recently wanted to start using it. When we go to search the articles we are getting an error message that comes up: Execution of a full-text operation failed. Please retry the operation...

I recently updated VMPro 4.1 to 4.2.24. I did a boneheaded thing and didn't make an export of the configuration prior to that update. Now when I open the VMPro client on the VMPro server, I don't see any of the programming. It looks as if it lost all the data. The weird part is that the calls...

We have an Exchange 2003 SP2 Server. I have a public folder that I have set to receive email messages. I have several people that are accessing this folder and replying to the email messages. What I would like to know is if it is possible to get reports on: a) The number of messages that are...

I have a random question. Is it possible to disable specific options on 5410 phones? Specifically I need to disable each user from being able to turn off the ringing on their extension. Users are going into Menu -> Option -> Ring Options -> Audible Alerting: Yes/No J.

We upgraded to 4.1 (I know, bleeding edge - get cut) and now we're seeing an oddity. When I have Synchronize Calls selected for the announcements tab, calls enter the queue, the system rings extensions on the hunt group, however the caller just hears ringing. No announcements, no hold music. I...

I'm not sure if this is possible or not, however here it goes. IP Office 406 V2 running 4.0.10 and VMPro 4.0.18. We close early the day before a holiday, Thanksgiving, Christmas, etc. The amount of time we close early varies based on call flow. Usually it is an hour early, sometimes two hours...

All, I was wondering if it is possible to have IP Office 4.0.7+ change the caller ID format that it is outputting. Current: ########## Desired: ###-###-#### Any suggestions? J.

I know that even with the latest version of 4.0 TAPI still isn't supported in Vista. Has anyone managed a work around, or been able to get a work around for the MS CRM Integration Solution to work on Vista?

I am sure this is just user error, but I have a problem with menus in VMPro. This seems to only be in the Still Queued start points. What I'm trying to do is have a call flow like this: Call comes in and is given a prompt: 1 - Speak to Tech Support 2 - Obtain a key code 3 - Leave a VM 4 -...

We have an IP Office 406 V2 running the 4.0 software. I know this is just GA not Maint. Release, but I was wondering if anyone else was having this problem. We have 7 analog phone lines. What I'm seeing is that when 6 lines are in use, on calls or queued up, when a 7th person calls in, it rings...

All, I have a rather random issue that I just can't figure out. My setup is a SBS 2003 R2 server that I've enabled IMAP on. I have one user that is using IMAP to view his email. He's using it both in the office as well as at home. When I setup his email client to connect to our email...

All, First I would like to say thanks to everyone who have helped with some of my previous questions. You guys have made the transition to the Avaya system possible. On to the issue at hand. Here is our setup: IP Office 406 V2, 16 Port analog trunk, 16 port digital extension trunk. We are...

I have a question regarding how to view all the current users that are currently on calls. I was told that the IP Office Monitor program was able to do that. I'm currently using the IP 406 V2 running 3.2(53) and I am able to see alot of system messages, but it's a real time log, not just a list...

I have been tasked with switching my company's phone system over from older Meridian phones to the Avaya IP Office. Below are our requirements and below that is what equipment we have so far. 12 Analog trunk lines 5 Remote Users (3 will be in a fixed location that will be connecting to the...