Search results for query: *

Hello, I am new to iPECS and have a client who moved from Avaya ACS to iPECS. Avaya ACS had an Auto System Answer (ASA) card that allowed calls to be auto-answered after x rings, play an announcement and then place the call on hold. Their new system has *similar* functionality but the extensions...

Hello, I am having an issue with some people not able to remotely check their voicemail. They are always able to access VM menu by dialing *7 from a landline but some users are unable to access with cell phones. In these cases, dialing *7 goes directly to the general mailbox. Are there any known...

Hello, I have a Partner ACS 7 with VM card and there is static only on playback. Callers do not hear static and there is no static anywhere else in the system except for voicemail playback. It started suddenly 2 days ago. Any ideas?

I have a Partner ACS r6 with a backup/restore card. The card is recognized and works, as I am able to perform a backup and recovery from it. When I dial ext 76 from ICM, it just rings without the modem picking up. I have a password setup and added extension 76 to hunt group 6 but still no luck...

Hello, I am working with a customer to setup a VPN solution to connect 2 branch offices to a main office. I have had great success with Barracuda appliances in the past but am looking for some input on what others have used/recommend. They have an Allworx phone system and there will be 5-10...

I have had several posts in the past trying to emulate Partner's ASA on a Legend using an announcement box, calling groups and call pickup. Somebody got it working remotely after playing around with it for a bit but the customer lost the backup config and the PCMCIA card literally cracked in...

Hello, I'm trying to setup an Auto Attendant on a Partner Mail R4. I can't find the option for selector codes though. I have followed the following steps: 1 - Press Intercom, dial 777 2 - Dial 99# 3 - Dial password and # 4 - Dial 9 5 - Dial 3 for auto attendant programming 6 - Dial 1 for day...

I configured everything for the IP office, including the Voicemail Pro license, before setting up the Voicemail Pro server. The license was confirmed as valid before it was pulled out of production (I have the screenshot also). When I added the license and saved the configuration/restarted, the...

Hello, I purchased a n IP Office 500 that was being used as a demo unit. When I power it up I get 1 LED on the IPO Carrier card, LEDs for DS card ports 9-12 and a flashing LED on VCM 32 card. Every 5 seconds I get an amber LED flash on the carrier card, port 1 on DS card and VCM card. I can...

I upgraded from ACS R7 to R8. The backup transferred fine and everything looks good. However, when I pick up one of the lines, there is nothing. When I call into the system, it rings 4 times and then goes to the partner mail system. No ringing is heard or lights on the phone. What could be the...

Hello, I am going to be upgrading from ACS R4 to ACS R8. We are getting all new equipment and phones. Can I simply backup the R4 config and restore it on the R8 or will that not work since there are many releases between the two? It seems like this should be super easy to do.

Hello, I have an AD 2003 Domain and have had no problems until this morning. All printers are connected to client workstations and are shared. This morning all printers have a state of "offline." I tried restarting and moving printers to other workstations but the problem remains. What is...

Helly, I am trying to have my code send multiple keys together (ctl+alt+shift+q). I have tried System.Windows.Forms.SendKeys.Send("^(%(+(q)))") where ^=ctl, %=alt, and +=shift but it is not working. Would I need to somehow select desktop or winlogon windows before calling it? Is there another...

I have a client that uses shared web hosting (web-mail included but only SquirrelMail) and they have just upgraded their on-site network to Windows Server 2003 Active Directory. Is it possible to set up an Exchange Server on the DMZ for just mail? Can I just have the hosting company modify the...

Hello, I am upgrading and redesigning a very old small business network that previously did not have any internet access. I am upgrading all hardware and network to Windows Server 2003 with AD. The requirement is that internet access be available on all systems but restricted to users that have...

Hello, I am trying to lock down which users can and cannot access the Internet. I am wondering if there is a way to create a "internet" group and then assign the users who should have access to that group. This is a very small company and I have 2 NICs in the 2003 box and RRAS running. I have...

Hello, I am setting up a Windows Server 2003 Active Directory domain and my client wants user-level internet access control. I installed a second NIC in the box and set up R-RAS with RIP v2 to handle routing. Also, I have DNS configured. Currently, all users are able to access the Internet. Can...

Hello, I am looking for an inexpensive Internet proxy for a small business that can block based on port/protocol. Basically, I need to allow any incoming and outgoing e-mail so users can get to their company e-mail (mail server is off site). I would like to be able to "turn on and turn off"...

I would like to add a cordless phone to my Merlin Legend R7 phone system. I have a 016 T/R already. I would like the phone to ring just like the other extensions. Can I plug it in to, say ext 44 on the 016 and add ext 44 to my CO pool or is there more to it? Thanks!

Hello, I am looking for an inexpensive way to bridge 2 small business sites to share network resources. Both sites have DSL and a 2wire modem/router/firewall device. Any inexpensive solutions would be much appreciated. Thanks!