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I am attempting to update the firmware on several G450 gateways using FTP, using one particular s8300 LSP as the staging point for this activity. I have the firmware file sitting in the tftpboot directory of the LSP. When I attempt to FTP the file, I immediately obtain the Failure Display...

I have an issue when recording announcements from a IP telepone to a VAL board. The recording takes successfully, but there is silence. The seconds of recorded time DO show on the integrated-announcemetn list. But there is no audio recorded. From a digital phone, on the same annoucenment board...

I have a phone that I need to setup to allow this phone to cover to another extension before going to its own voice mail. But what I need to make happen is to allow this user a chance to answer her phone before it covers. Is this possible and how do I accomplish this using WINSPM?

Can someone please point me in the right direction for the AVAYA documentation that explains the TRUNK ANALYZER report? This is the trunk report that can be found under the Fault & Performance Tab of the ASA software.

Can anyone tell me HOW or WHERE in CMS I can retrieve the version number of Blue Pumpkin software that I am running? My CMS is a version 12.

I have a strange issue - on a s8720 running CM 4.0.2. When using the DADMIN login from the CM or from the Linux bash it works successfully; however when trying to access the servers via the web interface using the same login/password I am getting a login error and cannot proceed. Has anyone...

I have a phone that resides in a fire station on a campus environment. This phone is bridged to about 25 other telephones. All of these other phones ALWAYS show the bridg-appr to be active weather or not the firehouse is actually using the phone or not. And when i attempt to make a change to...

I have a Definity G3si v8 - Main calls to this location are vectored using an ATTD vector to the console phone. For some reason the ATTD phone will only take 1 call. If the operator is on the phone with a live call, the second call just rings but the ATTD phone does not allow her to answer. Any...

I changed carriers on Monday and ever since I am unable to dial 1-888 numbers. All other local, LD and toll-free work correctly. While working with the carrier today, we were able to determine that this PBX is inserting an extra number (a 7)at the end of the dialed string. To make matters...

I have noticed over the last several months that newly created DADMIN accounts no longer have LOGIN related permissions. For instance, I can no longer RESET LOGIN, CHANGE LOGIN etc. Has anyone else seen this and does anyone know why AVAYA changed this?

I am working with a G3R V8 that uses eCAS for its CDR. The system CDR link has been down for some time but once worked correctly. The connection is using the data-module, P-DATA and Data-Line boards however there is NOT a physical data module connected. The connection is made from the...

I have an INTUITY AUDIX with 8 ports. When looking at the SYSTEM MONITOR - one of the ports is NOT taking any calls. This port does NOT show to be out of service. There are no ALARMS in the AUDIX and in the PBX the station associated with this port shows to be in-service. I have replaced the...

We have A G3R which occasionally is providing phones with a delay in dial-tone. There are plenty of TONE boards, and only one call classifier. All occupancy and TONE measurements always show 0 blockage/ queued or denials. Is there anything else that could cause the delays? It only happens...

I am running Exchange 2000 - I have many users who login to their exchanges box via OWA. Some users are unable to access for no apparent reason while others have no problems at all. I have created some of these user profiles as COPIES of a known profile that works through OWA and still it will...

I am running Exchange 2000 - I have many users who login to their exchanges box via OWA. Some users are unable to access for no apparent reason while others have no problems at all. I have created some of these user profiles as COPIES of a known profile that works through OWA and still it will...

I have found an issue on a G3R11. This location uses Crisis Alert for 911 calls however when active, the Crisis-Alert button shows stars ****** instead of the extension which dialed 911. Anyone have any idea why?

I have a few bad ports on Digital and analog cards. How do I "label" these within the software as being 'bad' so that myself or soemone else does not attempt to use these in the future?

We have a CMS version V8. All reports work correctly except 1 report. The report runs ok, but in the report fields it is displaying the DATA ITEMS instaed of the name. For instance instead of showing "AVG ACD TIME" at the top if the report it is displaying "AVG_AGENT_ACD_SUM, 100*(sum...

I installed CentreVu Supervisor software version 9 on 3 PCs. It worked fine on two of them and is not working at all on the third. All 3 machines are running Windows XP SP2 and the hardware is identical. When I launch the app on the problem PC I get an error box that says: Title: Avaya...

I installed CentreVu Supervisor software version 9 on 3 PCs. It worked fine on two of them and is not working at all on the third. All 3 machines are running Windows XP SP2 and the hardware is identical. When I launch the app on the problem PC I get an error box that says: Title: Avaya...