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Hi All, I have a weird one for you that I'd like your feedback on. We have been having issues with silent calls for a long time and have never been able to replicate until last week. The silent calls only happen on transfers when using a Genesys softphone (custom front end but genesys none the...

Hi All, This may be a question for a Genesys forum but I'd like to know if anyone has come accross the issue before. We have just got some 9630 IP phones in and are in the process of swapping out TDM turrets. The easiest way, I thought, was to delete the station extension and recreate the ID as...

Hi Folks, CM 3.1.4 Just a query rather than a problem. When I run the List VDN command I have one column which is titled "Event Notif". Some of the listed VDN's have a 1 in this column, others have nothing and I can't find where that piece of info is defined or what causes it to appear or what...

Hi, We have a process in place where only certain people SHOULD be activating agent traces, if any team managers need a trace they should go to thos people and request that a trace is run. What's actually happening is that people are running their own traces which is having an effect on the...

We have a mix of IP phones and callmasters on site and have an issue on IP phones only where when agents open up a second line to transfer calls outside the building and dial the number they get silence from the far end. We have also had the instance where an agent tried to go back and speak to...

Hi All, I have moved to a site where the background administration has been left a little untidy. New agents are added to the switch and then to CMS dictionary as per normal procedures. Sadly it would appear that when agents have left they've been deleted off of the switch but not removed...