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Track the whole call treatment
Hello, we are accessing to a call-by-call views (dbo_eCallByCallStatXXXXxxxx) via ODBC. I have a quetion regarding the users who answer the cals: when Symposium uses the event "Handed Over to Master Application": For instance (Call ID:3514) - Give Ringback 3514 - Handed Over to Master...- joseman5
- Thread
- Replies: 4
- Forum: Nortel: Symposium call center solutions
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Call-by-call Symposium report
Hi, I need some advice on how to create a call-by-call report on symposium. We currently have installed teh Symposium Express Call Center Version 4.2 .I know the standard reporting dosen't support call-by-call report, but reading the attached doumentation, explain how to use the tables (via...- joseman5
- Thread
- Replies: 2
- Forum: Nortel: Symposium call center solutions
