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reports since they moved 2 years ago if someone dials her direct dialed number. Her voice mail does not kick in. If you call the office number then the extension it is accessible. Any help is greatly appreciated. Thank you

It's been requested I change the current configuration which does not allow outbound forwarding of office lines to cell phone/ home phone etc.... The facility in question is in another state, which I remotely connect to their system with Norstar ICS Programming tools via modem. Can I make this...

Hi, I'm sorry, I don't know how to specify in the subject in minimal words. Basically we have an office which originally had 4 analog lines provisioned for 6 attendants on the MICS. The office has downsized to only one attendant and we removed 2 of the lines since they were no longer...

I have an attendant set which the voicemail button no longer works. She said she didn't do anything, (of course). She just came in yesterday and she can no longer retrieve messages on her phone. I've never had a problem like this before. Can the phone buttons be reprogrammed remotely with...

Hello, I was asked to direct the zero out option on the AA to a specific attendant line within the office. Once I enter Feature 983 and select AA, where can I change which attendant line zero can be directed to? Or, am I even in the right place to do this? Thank you, I appreciate the help.

Hello, I've been tasked to extend the length of time attendants have to dial when the phone is off-hook. Engineers are complaining they sometimes have to refer to a number which is in their rolodex, if they forget it. I know it's picky, but I have to do what they ask. I'm utilizing Norstar...

My company just upgraded our computers from XP to 7. I've always had version 9 on my computer since I started here. Now that I've been upgraded, nobody seems to know where the NRU install files are. I've logged into Nortels site, searched NRU, Norstar Remote Utilities, Norstar Remote...

Hi, I forwarded a line to another attendant after the latter had left the company. It was requested to forward, so that all calls are still answered in that persons absence. A new hire is about to replace the aforementioned. It's been requested to remove the forwarding so that the new employee...

I changed a line from one person to another in Site Administration. No big deal. Removed the old name, added the new. Reset the mailbox. I got a call later informing there is no voicemail button on the station. I asked if it was there before, and was told the phone was a training phone and the...

Hi, It's been requested I allow a caller to dial international. His current class of service is "2" which I believe is long distance. He has a new contract with a customer in Mexico and must communicate. I'd like to find out what the COS would be which I have to change for him. Thank you

It's been requested to add an executive's line to his admins phone. However the executive wants to make sure his admin see's his phantom line ringing if he's on a call in progress on his mainline. So I created a second line and Call forward Busy & Call Forward No Answer to the second line. I...

Hi, Another new issue we have no prior experience with. We've moved a CME from one location to another in the UK. The original config had a mainline appearance which rang on all subscribers phones....in addition to their own personal lines. This line could be answered if it was in use...

We've implemented voIP with a CME solution using extension mobility. There are two groups which require an additional line on their phone in conjunction with their personal line. I've created the extension in CME GUI and added the lines to their profile on the router. The only problem with...

Is it possible to turn off the Message on Hold music thru the GUI? Or does it have to be coded on the router? Thank you

Hello, vers: Cisco unified callmanager 4.2 administration It has been requested of me to provide our London office a list of subscribers with a class of service to dial international. The class of service partition is named LON_USERS_UNRESTRICTED. I should note, all of our subscribers are...

Hi, I remotely administrate our site location in the midwest via Avaya Site admin. This is the only site with an avaya shelf, and my knowledge is minimal. In GEDI I can change the station configuration. It's been requested I forward line a to line b so that all calls are received since this...

Hi, We're currently auditing all our enterprise MICS and have found a ton of unattended lines we are still paying for. Here's my issue. We have 2 DID's 414-212-xxxx and 414-212-xxxy we'd like to disconnect. We tried this on Friday but extensions 234 and 237 all of a sudden lost dialtone...

Hi, I have a subscriber who does not want to receive *Unknown* calls. Apparently they bother her and she can't just ignore them. This is the ticket: user requests the ability to block outside numbers to show up as "unknown". *67 doesn't work. Please help resolve this problem. See journal...

Hi, I have a subscriber in one of our remote facility's who needs the mainline to ring on their phone. Everybody else has this already but this person. I primarily only do display changes and startalk flash vm's. I've never added an additional line. I've logged into the MICS remotely and...

Somehow the voicemail feature key is gone on the subscribers phone. I tried re-applying in OTM but it errors out. Now I have to go into the switch. So....I remeber the I do need to login and identify a ld but don't remember the specifics to appending the key. I have my input/output guide...