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New installation of IPO 500V2 8.0 with (2) combo cards, has (6) inservice trunks and (10) digital sets. Incoming trunk route (0) has a destination of Auto Attendant with a rollover of (200)Main. System work perfectly for approx (10) days and then out of nowhere stops directing calls to AA or...

Where did the Software downloads go ? cannot find it on the Avaya site or is it just me?

Have 2 sites with IPO 7.0 with voice networking authcodes in both, need to know how to route all outbound traffic out of site "B" to go out of site "A" PRI circuit. Ive done this many times in Nortel BCM and CS1000 but never in IPO.

I have a customer with a Option61c RLS 4.5 who would like to add VOIP phones to it. My question is can I still purchase a signaling server and keycodes without having to upgrade to the latest RLS?

I have a used MICS 4.1 I want to upgrade to 7.1. I dont care about retaining the programing do I still need the upgrade tool or can I just insert the new NVRAM card and software and reboot?

Just replaced the hard drive in BCM 3.7, did platform INI and was sucessfull also replaced BF tray for good measure. No more blinking lights but now I cannot access the BCM from LAN ports I can ping but cannot access page or telnet. Com port does work and everything appears OK. ANY ideas.

New install of IPO 7.0 and VMail pro 7.0 created a new menu tree and want the digit 3 as a trhu dial as my extensions are 3xx. I have everything programed correctly but as soon as I hit 3 the system says tranfering call and hangs up.

Have a BCM 400 4.0 in service for years. Recently started complaining that they are recieving complaints from customers that they are going to AA after 6 rings. If a single call comes in it does ring at hunt group set to (Broadcast) with 13 members.If (2) or more cals come in at the same time or...

I am new to IP Office and am struggling to find how to manually program speed dial buttons on 1416 sets. I can do this thru Manager interface but want to give users the ability to program there own numbers. Any help would be great.

Is unified messaging supported on Windows 7 on BCM 4.0?

Just pulled out a MICS 4.1 out of our warehouse to install for a customer "its used obviously" and powered it up and got the (IN MAINTENANCE) I have never seen this before but read somewhere that a peice of hardware must have been removed from it. I just need to default his thing and use as is...

I am trying to install RCC on a PC running XP pro with service pack 3. This is off a CallPilot 150 3.0 that does have the proper RCC Keycode installed. I cannot get it to retrieve "sync" or retrieve the calls. Could this be related to the service pack 3 as the documentation shows SP2?

Due you need a seperate keycode for CP 150 Basic call center if you want reporting? If so is reporting included in the Professional version?

I have just installed a CP150 3.1 to a MICS 5.0 and configured a skillset. No matter what I make the DN I cannot get it to answer, just ring no answer. I am calling a extension within the system and having them transfer me to the skillset DN with no luck......anyone have some ideas? I have made...

I have a BCM 450 and 50 connected via h.323 trunks. I can call the BCM 450 from the BCM 50 with no issues but cannot complete a call from the 450 to 50. I can see the call get a VOIP trunk thru 450 BCM monitor but call never reaches BCM 50 trunk thru BCM monitor. Any ideas ? I have check IP...

Does anyone know what is causing this error 52005 in a BCM 400 and what needs to be sone to correct it. It seems I am dropping calls in the middle of conversations wverytime this error occurs which is often.

Can the BCM 400 support non Nortel IP phones such as Aastra 480i ?

I have taken over a old issue on a 3.7 BCM 400. Some services do not expand (telephony services). I am running Java 1.3 and have the current patches suggested including the UM3 that resolves this issue but to no resolution. Anyone else have this issue that wasnt corrented by JAVA?

Anyway to setup music on transfer from receptionist or Auto attendant on BCM 50, the customers old system did this and they cant understand why a 20 year old system can but this doesnt.

Will a 8x16 module work in a 3.7 BCM?