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We have a range of 10 Meet Me conference numbers set up on our Call Manager and we are looking to increase functionalilty On other telephony systems participants can record their name when they phone in and the system announces when they join and leave the call. On meet-me there is a little...

Hi, we have a number of scripts for a number of dept and due to bad weather we want to have each of these depts to be able to dial their own dedicated number that will simply forward their calls on to voicemail. The scripts at the moment play a greeting and queue if nessescary untill an Agent...

We've gone from 4.2 - 7.15 and I thought i'd try getting a dept logo's on the phones. I read that Cisco Phone Designer could do this so I have configured everything correctly but find that I can only apply wallapaper to our 7961's. Unfortunetly the majority of our 3000 phones are 7911's! Even...

Hi, another issue we have had since our call manager 4.2 & unity v4 upgrades to 7.1 is that staff cannot access the associated voicemail boxes through vmprofile association on their exts. If the ext is listed as an Alt Ext on unity they can. Is there any reason/fix for this? At the moment the...

I'm trying to use BAT on CUCM 7.15 to change the calling search space for the forwarding settings on all our Hunt Pilots - is this possible? It doesn't appear to be. The reason is because although we used the DMT when upgrading from 4.2 alot of the CSS were set to none but the forwards still...

I reckon this has an easy answer but can't find it! Please help. We are upgrading to 7.15 and it would be great to be able to use the User Must Change at Next Login feature so staff can personalise their own new PIN immediately after entering the default. We are ISO20000 so security is a big...

We have an existing UCCX script that keeps calls queuing and contains an option to leave a voicemail message. Is it possible to somehow keep this message in the queue so it gets delivered as a call? Apparently some companies have this feature.. and seperatly though similar… Can voicemail boxes...

Hi, we have a CM 4.2(3)SR2B running. We have a group set up ringing in a broadcast pattern that goes to voicemail (Unity) when the call is unanswered after 15 seconds. However when the call goes to Unity our Tiger call logger see the call as dropped/unanswered/missed. Answered calls are coming...

Hi, we run CM 4.2 with 95% os users using Ext Mob. We are due an upgrade and because of the new licensing models we had a meeting at the local cisco offices re CUWL, UCL so they could explain a bit more. They said that ext mobility users would need an "analogue" license to carry on logging into...

Hi, I need to know how I can find at what time a particular SEP became unregistered from call manager - is this possible?? We run CM 4.2

Could the names of installation/support companies of Cisco Call Manager/Unity/UCCX in the UK be dropped in this thread as we are preparing a tender for our system upgrade? Any references would be appreciated.

Hi, our support desk operates through UCCX however in the event of staff not able to get in we'd like to direct the calls to their work mobiles by manually directing the Route Point to a group number. My first thought would be to add point CTI points to the line group that would then forward to...

Since our day one on Call Manager 4.2 that was installed by a 3rd party, we've used IP Communicator via a checkpoint VPN client for our homeworkers voice solution. I fail to remember why we can’t use a physical handset – could this be explained? I had a chat recently where the possibility was...

Can someone help with a script? Because of a delay transfering calls to company mobiles we need to play a simple prompt asking people to hold. I.E. 5465 fwd > 888029 (88 is our short dial code inc last 4 digits of the mobile number) On CM 88xxxx translates to 3100, the trgger for the script...

Hi I need stats from Cisco Historical Reports to tell me how many times a call was diverted to another number via a script. I.e. the script is programmed to forward a call to 6016 when pressing 1, (for repairs), 6015 when pressing 2 (to report nusience behaviour) etc. Is there a report that...

Fairly new to UCCX, I need to know how to tag a trigger with a name so that we know that the call is to the Agent rather than to the Agents personal ext. I know you could tell by looking at the Agent screen but would prefere the phone to show a name when it starts ringing if the call comes via...

Hi, here's a bit of back ground before I get to my main point (please bare with me). We have a CM v4.2 and a UCCX v4 on seperate boxes. We only had one CSQ with Agents using the UCCX so the wallboard we used was the CCX Overall stats. When we added one more Agent to another CSQ the stats were...

Hi, we use IPCCX v4.0 and have 10 Agents in a IT Service Desk CSQ. We use the Real Time Reporting Overall IPCCX stats page to monitor number of contacts waiting, oldest call in queue etc. We have had to add a queuing system for the Reception of another service and therefore added 1 more Agent...

Hi, me and our support staff are getting "page cannot be displayed" for ccmadmin. We can however get the BAT pages from the same server. DNS is ok. I've cleared temp internet files and cookies on the server. I've restarted the WWW service also. Last night I went on standby from my laptop whilst...

Hi, we run CM 4.2 and have a number of Attendant Console Users. A lot say thestatus of the users is not displayed correctly, showing everyone in their team as logged out (we sue ext mobility heavily) Does the software stop in anyway after a period of inactivity? Does the software not update...