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Hi, I'm having problems loading on CUCM 7.1.3 onto VMware ESxi 4. I've created a virtual machine with the following: 80G disk space 2048 RAM Red Hat Enterprise Linux 4 (64bit) also tried Red Hat Enterprise Linux 5 (64bit)and Red Hat Linux Other (64bit) Uploaded the ISO to the datastore and...

We have having an issue with the DMI Configuration page within CUCM. We are in the process of adding all the subnets for both voice and data in the DMI configuration page. Part of this configuration the correct Device Pool must be selected. As we have approx 360 device pools to select from...

Hi, I am fairly new to Cisco equipment and unbable to find an answer to the following scenerio so was hoping someone could help me here. I would like to set up a 3560 so that it can get it's IOS from another 3560. The reason being we are going to remove the old load before the new load is...

Hi Guys, Our customer has a BCM 400 v4 and have a small contact centre but around 15 skillsets (each skillset represents an area of the country). The reason for this is to see how many calls there are from each region. My million dollar question - is there a single report that will show the...

Hi Guys, one of our salesman is looking at selling a BCM400 v4 with 100 x 1120E IP phones, 100 x voicemail seats and a DTM. I was wondering what the limits are for IP phones on a BCM 400? Do you think this is a workable solution? Is there anything additional we would need to purchas? More...

Hey Guys, I've just installed a BCM 400 v4.0 with all the latest patches. I've set up an external autodial on a KIM. Pressing the autodial key on the KIM works correctly. The user wishes to press the call forward button on her T7316E and then the external autodial on the KIM. Everytime I do...

Hi Guys, I've scheduled the BCM to backup at a certain time (outside of working hours) so it doesn't affect the business. When I go to site am I able to retrieve the backed up config and put onto my laptop? You use to be able to do this on the old version 3.x when it was running Windows. The...

Hi Guys, I have a contact centre to setup with 16 skillsets and 5 agents. When all agents are logged out and after hours the caller is to go through to the skillset mailbox. This part works fine. The customer would like each agent to have unified messaging loaded onto their PC's and associate...

Hey guys, We have upgraded an existing customer from 3.01 to 4.0. This is a BCM 400 using Call Pilot. I wonder if anyone else has had this problem. An incoming call is answered by a user on the BCM. The user tries to transfers the call to another BCM users mailbox by pressing the Transfer to...

I have a customer with a Nortel PABX running R4.5. They have a M2250 console with Attendant Overflow Position setup to go to a M3904. They use CallPilot voice mail with the revert dn in each mailbox set to go to the operator on dial level 0. The problem with this is that transfered calls do not...

Hi Guys, We are about to upgrade a BCM 400 from 3.1 to 4.0. We have the CD's and when putting the 3.01 to 3.6 disk into a PC it comes up a dialog box titled 'Expired Upgrade' and followed by 'The version of the upgrade has expired. Please contact support for an updated version' Has anyone come...

Hi Guys, We are changing out a 3.6 BCM 200 to a 3.7 BCM 200. The database is being retyped by hand as we believe there could be corruption in the database. Is there anyway we can move the auto attendant, voicemail greetings and messages from the 3.6 to the 3.7 system? If so, where on the BCM...

Hi Guys, Can I upload a BCM 200 3.6 database/config to a BCM 200 3.7? I know we would need new key codes for the 3.7 box. Cheers, MS

Hi Guys, Cusomter has BCM 400 v 4.0 with patches 32 through to 45 loaded. BCM Lan 1 - 10.11.34.20 - DHCP disabled. BCM Lan 2 - 10.10.11.1 RCC server - 10.11.34.21 (static address) The customer has no access to the BCM at all to do changes. Had a call from the customer saying the reports were...

Hi, I have a BCM50 v2.0. All patches are loaded. The problem I have is the following: Main number rings a sequential hunt group (2720) with three user in it. I've put the 4th 'user' as the voicemail extension number (4444) so on no answer the call goes to a voicemail greeting and mailbox that...

Hey Guys, Customer has a BCM 400 v4.0. I have set up a target line for a DDI/DID call to ring on reception phone. I have set up a broadcast hunt group with 3 members in it. The busy/no answer on the reception phone is set to ring on the hunt group and if no answer on the hunt group the call...

Hi, What is the correct proceedure on transfering a call on an analogue cordless telephone that is using an ATA on a BCM50? I can't seem to get it working when pressing the recall button on the cordless. I've adjusted the time break recall to 80ms so it doesn't cut off the caller. Cheers. MS

Hi Guys, We have a customer that has come from a centrex system. Our company has installed a BCM 50 r2 for them. They have 10 users. The problem they have is the number of steps required to transfer a call to an external speed dial. The steps they currently need to take on the BCM 50 are: 1...

Hi Guys, I have just programmed a BCM 50e version 2. The pilot number comes straight into an auto attendant. Everything is working well and the customer is very happy. One question has arisen about recording the CCR Tree greetings. Is there a way the customer can re-record these greetings...

Hi Guys, BCM 400, Ver 4.0, Phones T7316 I have a CEO of a company that has an immediate forward to his PA. The PA answers all of his calls including DDI/DID. When someone would like to speak to the CEO the PA answers the call and then proceeds to transfer the call to the CEO. If she doesn't...