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We have an Intuity Audix system in each of two different cities/states - when we got these systems about 10 yrs back, some sort of connection was made between them so we could do 4-digit forwarding of voicemail messages between the locations, even though for example our PBX's are not connected...

Our Corporate office has a Prologix G3CSI. All of a sudden today, our branch office in FL has been receiving repeated calls from our Corporate office. We know this because on our 6400D+ phones, the caller ID shows the Corporate office's main number at the top (as the one calling in), and our...

In your experience, what is the quickest you have ever heard of a phone company being able to order and install a PRI T1? We have a pretty big emergency going on and we'd love to get a T1 going along with the 2 PRI and 1 BRI T1's that we've already got. Our current vendor is saying that normal...

We have a Definity G3si, I believe Version 9. Long ago our company set up an 800# for our Customer Support Center and established a DNIS, setting that up as a VDN extension (x4372). That extension also happens to be a DID #, so if you dial area code plus exchange plus 4372, you get right into...

We have a Definity G3si V9 and CMS 8.0, ED 03. Our call center has always utilized DID numbers for our employees. We set up the station and then the agent login ID. We are now out of DID numbers. Our call center director is asking if we could use a non-DID extension. He doesn't care if calls...

I have an extension (x1234) that was setup by our vendor, months back, to ring to a different extension (x1235)and leave voicemails in the vm box of x1235. This was due to a leave of absence. The employee has come back. I couldn't figure out initially how to undo what the vendor did (company...

Hi there. I have created a sales extension with a coverage path pointing to it that rings to a coverage answer group. Currently the calls ring simultaneously at the desks of the 5 people in that coverage answer group. Then the call rolls to our front desk. I set up a voicemail box (x7242 as...

We have been using a terminating extension group in a location that has a Prologix G3CSI - the group of 4 have calls come thru that ring simultaneously at all 4 desks, then after a certain number of rings cover to voicemail. The group is now expanding to 5, so we need to move beyond a...

We have a call center associate whose AUX button keeps throwing him into some sort of speakerphone mode. I checked the programming of the buttons on his 6416D+, and definitely AUX is programmed on the correct button. Also, the labeling on the phone matches up with the programming, so the phone...

I am running CMS Supervisor Version 8.0, ED 03 I am trying to add a Split/Skill 76 to the Dictionary. When I try to add it, the system tells me I have no Read/Write permissions for S/S 76. Which is funny because it's not even created yet, so how could I?! I tried Add, I tried Modify, but no...

We are running CMS Version 8.0, ED 03 I just started receiving this error message this morning "File system / : 83% Full". I did a graceful shutdown and reboot of our CMS system, and the error message remains. I saw in an old thread that someone had reconfigured the swap file to eliminate the...

We have a person who will be on a leave of absence for the next few months. He will, however, be popping in the office from time to time, maybe once every few weeks. Senior Mgmt has asked that we forward his phone to another extension, so that messages can be left in that other extension. For...

We have a Definity G3sI in Location A where ACD and Vectoring are enabled. We have a Prologix G3CSI in Location B where ACD and Vectoring are not enabled and where there is not music on hold. We want to have calls come thru our ACD system in Location A, have 90 seconds to queue to sales group...

We are running CMS V8.0ED03, and G3si V9. This may be a very basic question, but want to be sure I give the correct answer to the "powers that be": If an agent is not logged in, but is still making outbound calls, will the system pick up any of the calls made while the agent was logged off, and...

We are running CMS Centervu Supervisor Version 8.0ED03. We have an agent who swears the system is logging him off. This is the first report we've had of this. Unfortunately the person who administers the system didn't set him up to be traced when he first started, so I can't go back and look...

Just curious to see what the typical lifespan of a Definity PBX has been, from what those of you have seen or heard? We got ours in '99 and it has run wonderfully, and we can still get maintenance on it (same with Audix). Although I expect/hope it will last for more yrs to come, I dread the...

Here is an interesting one. The head of our company sent a voicemail message to one of our VP's on Friday 11/7, with confidential information in it, and the VP saved the voicemail message in his mailbox. Without warning yesterday (11/12), around 4PM ET, several people in the office suddenly...

We have a G3si Definity and our call center users are using 6416D+ phones. We have one user who has had one problem after another with his extension/phone. First his speakerphone would automatically activate when a call came in. I couldn't see any cause for this, so to ease his desperation I...

Have a G3si V9. I am trying to back out a board related to a pt-to-pt PRI T1 that is no longer active. I was able to delete the trunk group, and then tried to delete the signaling group - I got an error msg saying "must remove administered NCA TSC's before removing signaling group". If I look...

I have a Definity G3si V9. My question is: I see 3 boards listed on my "list config all" that are all unused (all ports show "u"). Two are "Reserved Langate", Vintage MAPD - and one is "MAPD Board", Vintage 000002 - again, unused. If these are totally unused in my system, then I shouldn't...