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Does anyone have a copy of Octel Mailbox Manager (or something more recent) that supports an Octel 250 / Aria 3.11? Thanks.

Probably more of a SpectraLink question - but couldn't find the right place for it. We have an existing SpectraLink 6300 system with a large number of analog cards - all works great. Found a CPN316 card in one of my cabinets not being used - it's for Nortel Meridian digital phones. So...

I can't find any good documentation that explains what the following LED's on the FLT card faceplate means (we have FLT-N cards). PWR - ERR RST - NMI OFF +5H - +5L SPE - LPE 4 - 0 DS 5 - 1 DS 6 - 2 DS 7 - 3 DS SI - SO PORT For the SI/SO port lights - when both are flashing in unison on a...

Getting an increasing number of complaints about MWI's not extinguishing when folks are checking their voice mail. Running an Octel 250/Aria 3.11.05-1 with FLT cards on a Nortel Option 61c PBX running Succession 3.0 Enhanced traces of the MWI ports on the PBX show MIK/MCK activity when voice...

Trying to get out of a potential nightmare. Power generating plant built between the 60's and 80's has an extensive copper wiring plant between an old telco CO that once hosted a DMS-100 switch for Centrex (since replaced with a Nortel 81c), that connects out to the various buildings on site...

Is there something out there that will read back the DN of a phone I am calling from? For example... I come across some ratty old analog phone, or a digital phone without a display - have no idea what the DN of it is. Instead of bugging someone all the time to read back the number I'm calling...

Got a little issue here with a ground start trunk for a customer's 911 outbound calls. When you hit the ACOD for the 911 route - you hear a chunking sound for a few seconds, then it gives up and goes to ENTR 1 for their 911 RLI. No problems with the circuit at the demarc - can ground start...

Have a customer with an Option 11c and a CallPilot Mini for Meridian. They've been having issues where random calls to their 1-800 number after hours gets their auto attendant, and either the caller is maliciously putting down the receiver and walking away - or the line simply doesn't...

Customer has a BCM450 v6. We recently installed an ATA for an analog cordless phone for a night manager to carry around to answer incoming calls when she's not at her desk. They have 8 loop start lines into the system... but on the ATA they can be only set to "ring-only" and I had to remove...

Have a customer with a fire alarm panel connected to an analog port off a MG1000 cabinet (NTDU14/NTDU15). Said the alarm panel dialer is having issues due to low voltage on the line (from the alarm company). Threw a voltmeter on the line and sure enough I'm seeing 40.5 volts on all ports -...

Have a customer who wants the ability for a number of 2616 digital phones to switch between a 'production' PBX and a backup or emergency PBX as a failover in case the main site goes down. They also want the ability to have all calls on each phone recorded in either production or backup mode as...

Have a customer who has all their phones set up as follows: All phones have line appearances for lines 1-5 for inbound calls, and a few admin phones also have lines 6, 7 and 8 as well. All phones also have the option of going out line pool A (hunts outbound lines 8 to 1). All phones have the...

Have a customer that wants an XMWK on their call center phones for a mailbox they want monitored, but doesn't want the call takers to be able to access the DN for the XMWK on their phone. Thought I've seen this before - program an AOM on the phone, but without an AOM physically attached to it...

I have a number of customers who use a Tandberg RDX QuikStor removable external hard drive to back up their CallPilot systems, rather than the usual SLR tapes. Only problem is that the backups don't overwrite themselves, and older backup files need to be purged off the drive - else they fill...

Have a customer who has one fax machine that's reachable via 2 numbers. One is a DID that points to an analog TN, the other is also a DID, but an ACDN. So when the fax machine on DN 2050 is busy, and someone calls that DID (2050), they'll get the expected busy signal. However, if that fax...

I have a job this afternoon to replace a UPS for a Startalk Flash 2.1 system. They lost power recently, the UPS failed / didn't carry the load and the system lost it's programming. Reprogrammed a few weeks ago. They ordered a new UPS to mitigate future power issues. Is there a way to...

I have a customer with a number of 1140 and 1220 phones that we installed about 5-6 yrs ago. I've replaced just about 1140 they've had, some even 2-3x (likely replaced with refurbs) - while most of the 1220's are just fine. Their 1140's experiencing all sorts of issues - just plain dead...

Have a customer stating that one of their users cannot hear his voice mail messages when calling from an outside line. He can hear all of the CallPilot prompts, but when he goes to play the message he just gets dead air. However, when calling from the 7310 in his office, everything works just...

Had a customer's BCM400 go down. Long story short, problem was the little cooling fan on the back of the 4x16 MBM stopped spinning making all of the BFT LED's flash and loss if in/outbound and IP trunks - along with a 50-1 alarm on the attendant console. Eventually got the little fan to start...

Have a customer who wante dus to change BARS from 9 to 8 (911 misdials - they're running ver 4.5 and didn't want to do any of the suggested tips here). Easy enough - changes made, I get paid the same either way. As I'm packing up to leave, customer says their speed dials aren't working...