Search results for query: *

Anybody do this? I have blocked numbers before but not names, we get a lot of calls from silly callers like NAP INFO, SUPPORT INT, etc that are robo calls and just beep when you pick up. The CID number changes every time but the name stays the same, so if we could block by name our office...

We have 8 SCN'd IP Offices (all IP500V2) on various releases of 8.1 and 9.0 and for a while, 2 of the locations have had random partial memory loss. The two types of loss are all button info at one location and the other voicemail passwords and email addresses. Reboots seem to fix it for a few...

Now that with 9.1 Advanced Edition is no longer available for 9.1 along with Contact Store, and the customer at 9.1.7, what other options are out there for call recording that have the ability to choose https (for HIPAA requirements) for the client retrieval of messages? With ContactStore one...

I was able to make a replacement cable for this. Just use a regular short straight through network cable. Now the fun part. Using a dreml tool or a file, lop off a corner of the plug on the clip side from front to back at a 45 degree angle. Do this on both top sides (left and right with the...

At a new customer, I recently had do an emergency upgrade of the binaries and VM Pro since they were on 4_05 and the vm stopped working. Before they were my customer they are saying (although she may be mistaken she is starting to admit) that when they got an vm forwarded to their blackberry...

Or advice on where to purchase this (NTBK48AA cable). I did find the 9pin pinouts for RS232 single cable but not for my gear. Using it for training. I can see the 48 pin female amphenol connector labeled SELV and also two 9 pins also labeled SELV and P2 (male) and P3 (female) respectively. Any...

A customer has an older Watchguard Firebox X500 Firewall/VPN Appliance and I was wondering if anyone had any luck programming these with a remote VPN phone such as a 5610SW? This will be hooking to to a 406V2 with the latest 4_2 binaries and VPN enabled IP phone binaries. I'd love to put in a...

Well it finally happened, picked up an IPO base and external module, my other stock is gone and I have no "official" blue cable to bridge the base mod with a dig phone mod. Can anyone run a quick cable checker test on one of the official cables and see if it resembles a straight thru Ethernet...

Is there a way other than the AT commands through the DTE port to reset this box? Read that pre 3.2 does not speak AT commands. I have the DTE connected and can see the output and also deduced the IP address from the HEX address shown on the DTE. I tried the manager (latest) to dl the cfg but...

I have an IPO 500 that manages to dial 911 when someone begins to dial 811... 8 is their external access code. I know this is happening as there is a delta server online and I am viewing the archived logs. It has happened twice to different extensions. I must be missing something in these...

System: Merlin Messaging R1.1 (11) on Magix R1 V6.0 The customer would like to simplify the system. Only voicemail, no auto attendants. Is this something that defaults to the AA at all times or is there a place in lines/pools that gets assigned (like a partner R7) I looked in manuals and...

I thought there was a way to transfer (for management with WinSPM) into a system with an AA instead of the calling and having the operator transfer you in. If so, what is the method? I do have access to the aa and can add extra selector codes that you specify. Thanks!

We have a 4_1_15 IP500 with a PRI and 4 analog trunks available. If the PRI goes down we would like to fail over to the 4 analog trunks then restore to T1 when it comes back in service. Is this an alternate route? Using ARS? Any good docs or how to's that could help? Or at least a short...

I would like to have someone in the same subnet access the delta server from their browser to quickly view simple SMDR records. (Its a school and they need to see where 911 calls come from) All the info I read says that there is no password required, yet accessing the delta server at...

Has anyone found a way to emulate what Definity and CM has been able to do for a while... provide selected extension(s) with a button and/or alert (ringer+lamp etc) that rings when someone on the system dials 911, then shows extension that dialed it followed by waiting for an ack from the...

This is the second _new_ system that this has happened. I think the PC configuration tool (dated V7 2004) does not work with the latest release of ACS that is shipping now. I use the serial port with a cable jacked into the ADMIN port of the ACS. The tool can download and upload the...

I am from the IP Office world learning CM. The version I am working on is the latest CM 5 v 15 i think. I have a pri circuit that will present 4 digits. The extension numbers are the same as the 4 digits.. the hunt group currently is not. Its intended for their main business number. the last...

The customer went ahead and ordered a DID range that starts with 0 and has 4 digits.. such as 414-234-0550 thru 414-234-0590. Is this something that can be worked around? So far these calls are being routed to the operator when a standard call route is entered such as Line Group 0 ...

The cabinet has the CYCLON 10V Battery. Is there a good way to test the battery, if so what might be the procedure? Does the system need to be powered down when replacing? Thanks!

This is a mystery. The caller ID seems to work only 40 % of the time - even when replacing the Partner Processor with a brand new from Avaya unit. It happens across multiple lines. It started after they had a water logged manhole or something and a couple lines even went dead and were restored...