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After upgrading to 6.0, Speed dial does not work. Did any change from 3.0 to 6.0

. We have CCT (20 licenses) installed for use with Avaya Aura Agent Desktop. It looks as though an agent logged into multiple CDN’s consumes multiple CCT licenses. An example would be 1 agent logged into 6 CDN’s would use 1 for Telephone and 6 for each CDN. Have not had any luck yet with Avaya...

Can someone answer whose office has this? was hoping you could answer a question regarding CCT and the use of AAAD. In all our documentation, we see needs 1 CCT license per agent using AAAD. We are implementing CCT after an upgrade from CC6. It appears that each agent uses multiple CCT...

Recently migrated from BCM to 1000E, have IP phones I2002working at one site just fine, but at another site, the 2002 has no displays but the buttons all work when they are pressed. Any thoughts

Need info on how to program 2002 phones with new IP address and TN's. Anyone have good procedures to give to customer.

Does anyone happento have the Blackbox dispatch number available for Calif?

Installing 1140E's with external power connections. Have anyone ever heard of Nortel mentioning you might need to add some kind of booster to the network switches if you have a lot external power being used?

Vendor did a DEP List upgrade last night, and now the Directory on 1140 says Service unavailable. Anyone seen this before