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Option 11 w/ Mer Mail rls 13. The Mer Mail is up and running fine. However when at the > we type AX, and do not get the MER MAIL screen. What I get is line by line of the mail loading up. All types of background info: PGM 16 LOADED, PGM 17 LOADED, COULD NOT INITIALIZE THE SEER SCB, and on and...

Is there any way to export the Call Pilot Auto Att greetings to MP3. I have a customer with fairly lengthly greetings and they would like to use them at another location. Thanks in advance.

I am getting a new laptop with Windows 7. I've been using ProComm and Hyper Terminal to talk to Option 11's, routers and such. These just seem so dated and Hyper Terminal isn’t even on Windows 7. I heard ProComm hasn’t been supported for sometime. Is there a new communications program out...

I have a 150' of 4" buried conduit from one building to another. This pipe has water in it, but is not completely fill to the top inside the pipe. We tried vacuuming out the water and hear gurgling but since the pipe is not completely filled to the top with water, the suction air just passes...

Option 11 RLS 21 ISS 54 (OLD) Customer now needs to have auth codes for LD calling over 1 route. ATT does not provide auth codes on their NEW IPFlex product. Can we only have auth codes for 1 route? Also cannot find SPWD in CDB to use in LD 88. Thank you

Is there a way to check for the number of VM ports in a Call Pilot? I have the number of mailboxes but need the port count. Thanks

We have new MICS 7.1 with nothing built yet. Need to add 2 Digital SM's and 2 Analog SM's. Can we power down the system, connect 2 Digital SM's, 2 Analog SM's and power up OR do this process 1 at a time?

How can I check for the number of mailboxes that came with a NEW Call Pilot.

We will be installing a Modular ICS with 7.1 with (1) PRI and DID's. We want their main DID number to be answered by the Auto Attendant. I seem to remember in the past we could only stack up 2 inbound DID calls at once to the same DID number. The 3rd and further calls would either go to the main...

I have an Opt 11 Rls 21 Iss 54 with PRI T1 and DID's. On an inbound call, they receive the number in the caller ID. They now want the name to display. Is this a program change only in the Opt 11 or do we need to call the carrier ATT also? Thank you.

Option 11 - Is there any way to make a 3900 series phone just have the light only during a ring cycle. My customer says he tried SCN which stopped the ring but it stopped the light also. Thank you

The current job has wood trusses, with metal U channels screwed to the bottom of the wood trusses at a 45 degree angle for the entire ceiling. So once the drywall is installed, we will only be able to reference the screw line where they attached to the metal U channel. We have no way to screw...

Does anyone know of any code issue with screwing the plastic AI loop straps directly to the drywall/stud ceiling? We could screw a 2' length of 1/8" hanger wire to the drywall/stud then attach the loop strap to the bottom of the 1/8" wire, but directly mounting to the drywall/stud ceiling looks...

Has anyone heard of this wire wrapper called the Hospital Wrapper? It is used to twist the hanger wire back on itself. http://docsmarketing.com/hospital-style-wire-twister.html We shoot many hangers into the ceiling to support the cable straps and twisting the wire once the strap is on is not...

Could someone pls tell me the best way to FNA a 2616 to an outside number? Can I build an ACD Q with no agents and NCFW the ACD Q to the outside number then change the 2616 FNA to the ACDQ. Note: The 2616 does have a DID number. Opt 11 Rls 21 Iss 54. Thanks in advance.

My customer is moving a data rack aprox 30' which has 150 cables on several patch panels. All but 10 of cables can be extended. The customer does not want to pay for new cable. Is there a splice for Cat5e? 110?

Please help. I have a customer with a Norstar MICS 6.1 and ACD Call Center. The system has been working fine with real time monitoring and reports. I received a call stating that they now don’t have any real time monitoring or reports. The skill set is working fine and are receiving calls. I...

We are an interconnect company and work primarily on Nortel Norstar and Opt 11. Most of these customers use the basic ACD in the switch which we are familiar with. We have a new customer with Symposium on an Option 11. We are looking for some tech support and/or training on Symposium. Any help...

On a MICS 6.1 I have 6 phones which have 3 lines on each that appear and ring. We have FNA set up on each phone to the VM DN and after 4 rings the EXTENSION calls roll to the individual mail box. This works fine. The problem is that now after 4 rings the LINES are also rolling to one of the...

I have a communication program that dials out on an analog line. When I go to connect it now says "UNABLE TO FIND CONNECTION MANAGER". I also use another communication program for other types of systems and it uses the same modem/comm. port and works fine.