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We have a vMCD running MCD 5.0, which is connected to SIP trunks. It's currently working well, but we have one issue with uncompressed calls and music on hold. Compressed calls with music on hold work fine (we have compression licenses), but as one of the controllers in the cluster is a contact...

Does anyone know the requirements/processes to get a 5624 WiFi handset working on a 3300. I have a site running an MXe III with MCD 5.0 SP1 PR1. They have purchased a few Mitel 5624 handsets and although I can get past the WiFi authentication and pick up a DHCP lease from the voice VLAN, I...

I have a Mitel 3300 running MCD 5.0 SP1 PR1, with PrairieFyre CIS running 6.0 Fix Pack 2. When running a real-time queue monitor on CCC, it has about a 15 second delay on updating the queue status for Calls Waiting, longest waiting, etc... 'Agent' real-time monitors are fine and update very...

I have a customer running UCA 4.1 on MAS 3.0 UR1, with UCA Deskphone and smartphone, all is working fine. They have asked if the call history logs which are available for each client via the application, could be made available centrally for a system administrator. At present I have found that...

I have an issue where I cannot get SDS to start sharing from one vMCD(#1) to another vMCD(#2). There are also another 2 x MXe controller's on which SDS works fine from the first vMCD(#1). It's just a vMCD to vMCD issue. The vMCD's are each on a different VMware server, one in the office and one...

Just wondering if someone can tell me a simple way of renumbering my NuPoint huntgroup and port numbers? Obviously I'm fine with amending these on the 3300 (MCD 4.1 by the way), but not certain of the complete steps to take on the NuPoint/MAS server.

I have a Mitel 3300 MXe running MCD 4.0 SP3 and seem to be having a problem with External Hot Desks.. This is a new feature for this customer so would never have been working before. I have created a new Hot Desk User with a PIN and enabled the 'External Hot Desk' feature as well as a dialling...

I have a few 3300's which are to soon be clustered, all are now running 4.1 SP1. Sometime in the past someone setup a PNID on one of the controllers.. As the systems are all 3300's now with IP Networking, I'd really like to remove the PNID, as each IP trunk call will prefix the extension with...

Has anyone tried to use the Unified IP Client (Sun Ray), with a device-only hotdesk station on MCD 4.1?? The reason I'm asking is because the network port is disabled on 4.1 if no user is logged in.. but when the smart card is inserted into the sun ray client, it has to be on the network to...

I have a customer running UCA 3.1, MCD 4.1 and 53xx handsets. A couple of users on site take external calls on a multicall key and whilst this is working fine..they get no call control from UCA when a call rings anything other than the prime line on the 53xx set. I'm sure that this is just 'how...

I have a site running MSL 9.1.24.0, with MAS 2.0.103.2 and Audio and Web Conferencing (AWC) 3.7.1.4. The Server is sitting on the customer LAN in Server-Only mode, there are no other Mitel applications on the network, so no Mitel Web proxy. The question I have is regarding the specified...

MitelEngineering (TechnicalUser) May 5, 2009 I have a customer with external Analogue trunks connected to a 3300 CXi, version 9.0 software. They are requesting caller line identity (CLI) on inbound calls to the 53xx series handsets. Is this possible? as no matter what I try it will not work...

After installing Enterprise/Ops Manager how would adding an SX2000 to the system differ from adding a 3300. I'm not too familiar with the SX2000, as I started on Mitel when the 3300 was already out. I've installed many Ent/Ops Manager systems, but up until now they've always been for managing...

Since upgrading a Mitel 3300 from 8.0(UR?) to 9.0(UR1), the customer has noticed a change in the way they have to access messages. Before the upgrade, when a message was left, the message key would flash as normal and they would press the button and that would make a call straight to the...

I have a customer with a 3300 CXi with one ISDN30 circuit, the system is currently running 7.0. They have music on hold with marketing messages relating to one side of their businesses products. However, these messages aren't relavent to other parts of their company, so they have asked if...

3300 LX with 7.0.9.5 s/w, 5224 and 5220 handsets. I have a customer who occasionally has to power their 3300 down for a few hours or more at a weekend, due to electrical work in the area. When the power returns, the 3300 boots up ok and about 20 percent of the handsets are fine. However, the...

I have a customer with a 6110, who requires a "Real Time" view of make busy reason codes being entered. They can currently run historic reports for all codes enterered, But not view real time. Does anyone know if this possible. Thanks in advance for any help given.

I have a Non-Acd customer that has several external numbers routing to multiline keys. Once answered by a user, they would like to have the ability to silently monitor/listen to these calls from another extension. I've been told that this isn't possible against a multiline key. They don't want...

Customer Setup; Main incoming ISDN30 number is ringing on 2 x 5224 handsets via multiline keys. When both handsets are busy, they would like their customers to be played a comfort message, something along the lines of "Thakyou for calling, the operator is busy at the moment, please stay on the...