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can't seem to grasp the roll over methodolgy on the Mitel 3300 (voip). on nortar/nortel you can create a line to rollover if the first line is busy. how can I do this on the mitel? I need to have the line roll to the next line when busy.

Does anyone know why my PBX operators do not have caller id until the "answer" the call. Can this be changed?

Can someone tell me how I change the password that I enter when dialing F68+password. The staff figured out the password and now it needs to be changed. I'm stuck! Anyone

Help! I have a Norstar system and an issue that is driving me crazy. I have a four lines and all calls (when not answered) are going to ext. 33. The calls go from line 1, to line 2, and then to line 3.. the fourth is seperate.. anyway, I want the unanswered calls to go to the prime set, which...

all - i can't seem to dial the 742 prefix. i have no restricitions in the system, no fancy routes/access codes... everything default. in my installer guide it shows DN type Systems upgraded to 7.0 New 7.0 system ISDN 667-696 699-728 Portable 637-666 669-698 Hunt group 707-736 739-768 does this...

All: Due to a power outage I lost my KSU and software card. The KSU has been replaced, but the card lost it's config and defaulted to factory. I'm in the process of reprogramming but am having a little problem with the attendant console portion. Before crash - when callers called our main...

In the system programming does anyone know I can change all the calls coming into my site from 221 to another station. My system has reset to factory default and i'm trying to reprogram.... I don't want my calls from the PRI going to 221. Thanks

all: i replaced a few phones yesterday and a couple of them were 7310's; i replaced them with 7316's. Now when they call out their volume is REALLY low - you can barely hear them... any thoughts? i already looked at the "use set volume". thanks in advance.

All: Up until today I have always been able to record my mail greetings via the Call Pilot Manager web interface. In the past I would do the following: go to the mailbox or greeting click voice click either dial, play or stop Once I did that it would ring my phone and allow me to make...

All: Caller ID seems to work, but only after you answer the line. You can wait until the 4th ring and still it shows "line 001". Once you pick it up the id of the caller will show. is there anything I can do to have the Caller ID show as the phone is ringing... It happens at the operator and...

is it possible for me to get reporting from a call tree i setup without enabling "call center"? i have the application server setup and working, which doesn't matter because i don't have call center.... however, under reporting(when logged into call pilot) it does give an option to show CCR...

All: My vendor upgraded my software this weekend to 7.0 (I have a MICS), from 6.0) and now when I go to program my target lines to accept DIDs, it only allows me to enter 3- digits. The older version allowed me to enter the 7 digits.. IDEAS? Any assistance would be greatly appreciated. thanks

all: is it possible for me to point a DID to a target line directly to a mailbox? i would like to create a job hotline, but not have the phone ring on a set? possible? if so, could someone point me in the right direction? thanks

all: so over the last few days i've been successful with programming my DIDS within target lines to the user sets. my question is this: when a call comes in on the PRI, what happens first? my target line looks for the my rec'd#s and it i get the calls, but does the call go somewhere first...

all: i've been lucky enough to have someone help me with setting up some DIDS to ring on my DNs. does anyone know why the DID would now be ringing on my ext and the receptionist as well? thanks

All: I've been given full responsibility for a Norstar ICS phone switch and I'm familiar with most of the basic programming. I've worked a lot with the meridians in the past, but this is my first time taking ownership of a Norstar. My question is this: What is the best way to map out how the...

All: I have a Call Pilot 150 system that won't pick up internal calls. The operator is able to transfer a call directly to the voicemail, but when someone internally calls another phone it won't pick up. Thoughts? Any help would be greatly appreciated.

Does anyone know of a document that can explain to me how to setup Auto Attendant and Custom Call routing on the Norstar/Call Pilot system? Thanks everyone for your patience.

All: I get a "denied in admin" message on my call park buttons. Do I need to add a range of numbers for the call park prefix under -access codes-? Help... I just want to get Call park functioning.. thanks