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I have a CS1000 7.65 that I am trying to send toll free traffic from to a Cisco SME or CUCM via session manager, because we are disconnecting our local PRIs. I have tried every scenario that I can think of for days now, and I get a fast busy. I send other traffic between the systems okay, so I...

I have a couple of analog cards in a cabinet, and for some reason these modems we program are not able to access AC2 dialing as our other cabinets do. The cabinet only has these cards in it and not a M32S card, is that needed for analog operations/dialing out? I am sure there is something I am...

Does anyone have a bayface template for the MG1010 cabinets? any assistance would be appreciated! thanks!

I have a CS1000E and I need to set up an extension that can be forwarded to cell phones, and I typically do this via a 5 digit nonDID phantom; but I need the call to go back to the original DN voice mail on call pilot system and not the cell phone voice mail. Can anyone assist with this?

Wondered if anyone has experienced problems with keys on ip sets? We have cs1000e 7.6 with 1120 and 1140 sets. Our phones have come from different vendors and have different MAC addresses, date of manufacture, etc. We began seeing issue almost right away after deployment of up sets, the...

We had tie lines connected from a CS1000 site to this BCM site; but we upgraded the CS1000 to an E and are using sip for most sites now. This BCM does not have SIP trunk, and we removed the tie. I am trying to figure out how to program the BCM to do a manipulation for dialing to other inter...

We just went from CS1000m to a CS1000e 7.6; and the phones do not show the display on softkeys for Callers and Redial. The CLS seems right on sets. I've tried to enter from set features in menu, but still not working. I would think it is a system setting for all sets as I haven't had to do...

i have a couple questions regarding the 1140s as agent sets (as 1150s are not being used any longer)....has anyone used an effective and cost efficient method for supervisor "listening" since this phone does not have the 2nd jack available? Also we use Symposium and Verint.... thus on the 3905s...

we are using cs1000 7.6 and symposium , and I am trying to figure out how to get the TN to acquire for some new 1140s to be deployed as call center agent sets instead of 1150s? we now see DN and POS acquired , but I know from examples ive seen in these forums on cs1000 that the TN can actually...

We have cs1000e 7.6, genesys/symposium, verint and 1150 agent sets. In set programming AST 00 01 and IAPG 1 and CLS WTA. Key 0 is ACD queue and POS ID, and key 1 is SCR DN; both are aquired. We get a tone (beep) notification of incoming calls, but intermittently no beep on key 1 calls; and i...

CS100E 7.6 using symposium and verint : i am confused on IAPG setting 0 or 1, and i am finding conflicting answers and programming...what exactly does this affect and how should it be set for an 1150e agent set please? We acquire both DN and POS, AST 00 01

i have a CS1000E 7.5 that has rebooted every friday afternoon for past couple weeks. I am including a history of the time it happened today below. Anyone else see this happen, or have any ideas as to why? TTY #13 LD 060 ADMIN 15:57:39 8/8/2014 % % TIM000 16:00 8/8/2014 CPU 0 % %...

could someone please explain IAPG setting 0 or 1? I have not been able to find any real explainationa, and what the set should be programmed to 0 or 1; what each setting means and/or does specifically? I know AST and we are set to use 00 and 01 for that. CS1000 and symposium, genesys in use...

I need some assistance please everyone...i know that i have run across this issue in the past, but i cannot remember how to resolve? i have a CS1000e 7.5 with Call Pilot 5.0, and everything was recently patched. We use several phantoms / CDNs / etc, and since patching it seems we have issues...

Cs1000e 7.5 system. Patched pbx and signaling servers and mg cards this past weekend. .. following this get one way audio on incoming call center calls, tested and if call is placed on hold get two way when return to call. Seems as if had this issue a few years ago too but don't remember...

I have 2 sites in different states...1 on cs1000e rel 7.5 that i need to send console calls to other site cs1000m rel 5. We have tie lines between the sites, and both have 2250 consoles. I am looking for the best and quickest way for the 2nd site to take over calls from the first site. I have...

Could someone please explain what CNIA/CNID are used for exactly; and also CRPA ? thank you!

I need some assistance please in setting up NAS for console. I cant seem to find detailed instructions. Console at one site, on cs1000e (7.5), needs to be sent to console at another site, on cs100m (5). These are 2250 consoles at both sites currently. I have verified packages needed and found...

Nortel CS1000E ... I have a phantom programmed to DCFW to users cell phone. When call cell directly the cell voice mail answers after 3 rings; but when calling our toll free number and entering users extension, it rings the cell but disconnects after 3 rings instead of going to the cell voice...

I have a dnis programmed to a DID extension which is dcfw to vm. Problem is when the dnis is dialed, it goes to mailbox but says the dnis number not the extension number. I.E.: x7898 is on a phantom ftr dcfw to vm and mailbox 7898 is in call pilot; dnis 3095 is in as a phantom that is dcfw to...