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I need to enable a phantom extension on about 5 phones. I programmed extension 265 in location 1 of program 124. I assigned the phantom extension to the phones. When you press the phantom extension button it reads "busy" in the display. If I try to dial the phantom extension from the Intercom it...

I recently acquired a customer that has a DSX-80 with DSX-22B display phones. Some of the phones have 1 or 2 characters that has a line through it and other phones are even worse. If you move the phones around the problem stays with the phone. Any reason why this would happen, or even how to fix...

I have a customer that uses QCC's. When they enable Position Busy, operator calls still ring at the QCC. I read that this is what is supposed to happen. Can these operator calls, or anyone who is dialing the extension directly, be redirected somewhere else?

I have several NCP's and several TDE's that I have SIP trunks on from Broadvox. Has anyone done reliable faxing on SIP trunks from Broadvox? Or any other provider for that matter? If you have done this, what parameters or settings had to be changed? I spoke with Manny, previously from Panasonic...

I have a customer with an Intuity Audix LX 1.1 Voicemail. The voicemail boots up, but the screen goes to a login prompt that I have never seen before. It is a blue screen with a white box for you to enter in a user name and password. In the top left hand corner is the red hat symbol. When you...

I have a customer that does a group 799 page. What they want to do is lower the volume as it comes over the phones. The volume button does not lower it. If there is no way to do this, then is their a way to just limit it on extensions that are not in use. The ones that are on the phone complain...

I have a customer with a Merlin Messaging on a Magix 2.0. The Messaging is a version 2.5 or 3.5. They want to be able to outcall more then the five numbers in one particular mailbox. Is there a way to forward calls automatically to another mailbox to do this? Or is it even possible to dial more...

I have a customer who had a D300 Amplicenter go out on them. I cannot get these anymore. What is a comparable product that will work through the Page port of the ACS.

I went to a first time customer with a TVS 75 voicemail. The voicemail had an administrator password on it through the PC programming. I had to hook up a modem, so that Panasonic tech support could dial in and erase it. My question is this; does anyone know how to do this themselves, this is a...

I have a customer that wants to keep there partner phones and move into a Magix system. I told them about the pitfalls but they still want to do it. Do I need to have a TDL or MLX card to use as an operator position or will the 016 ETR card work with the 34D? (As the operator phone.)

I have a PRI on a Legend 7.0 V14.2 Processor. I have a Fax group set up as 6958. The group is set up as Linear and Autologin. The dialplan routing table receives the DID as 5667405, I then translate that to the group number 6958. I have 4 analog extensions (on a 016 T/R w/ring) in the group as...

How many 016 modules can you have in one carrier? I have 2 carriers right now, and it is a Merlin Legend 7.0 V14.

I have a customer with a TDA 200, V3.2 in a residence (U.S.A.) that is experiencing CID issues. They have 4 pots lines all with CID. Only line 1 is showing CID. I tried swapping trunk cards and CID cards. Only CID cards made a change, it went from showing CID on line 1 to line 3. I have checked...

Anyone know what commands you can type into the COMMAND interface on the new TVA's with 2.0 software?

I recently upgraded a MICS to 7.1 software from 5.0. The problem I have is that a person can not dial a pickup code to grab a call from another phone now. The system has a PRI and all the target lines are private to the dn's. This is the way it was setup on 5.0 and it worked before. The phones...

This phone system has AA answer automatically.(Flash) Most of the phones have no line appearances. When I try to put the call log on these phones it states "no lines assigned". The customer states this used to work before they lost programming. Anyone know how to do this?

I have a customer that had their phone system lose programming. We reprogrammed it for them. They have caller ID on their lines. Most of the phones have no line appearances on them. The lines are in Pool A with 9 assigned to it for dialing out. The customer swears up and down that they used to...

Is their an update for Daylight Savings Time for the Intuity Audix LX voicemails? If their is, what form does it come in? Does tech support have to be involved?

Is there a way to receive your voicemail messages in a .wav format in your e-mail from a Merlin Messaging 2.5? Or do I need a newer software release?

Here is one for the guru's out there. I have a customer with a 7.0 Legend system that transfers calls to their agent's cell phones through the system. The system currently utilizes pots lines. Every time they do this the customer and agent complains of low volume. Some background information on...