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Hi everybody I know there are a few the same questions but I tried all of the answers and it didnt work.I have S8500C with G650 at V14. My problem is about not see the Caller number at analaog stations.I changed type 2500 to callerID,I also try both of the options at System-param...

Hi everybody ; I am new at ACM.We installed ACM with 8500 , and G650 with 4.0 sw. At our site we want to give an announcement when the user is busy or at active and with chioce 1 for auto call back feature and 2 for leave a message.I saw a feature lik ebelow but it didnt work.Can you plesae...

Hi everybody; 406 PCS10 4.0.7 CCC Vmpro The system reboots and we have the message "System has restarted from power fail (cold start)" .Any ideas? And also at some hunt groups as most idle distrbution method, at the same time two agents ringing like a group call.Any idea again? Regards;

I have the same problems again for 4.0.It is not so stable and have alot of bugs like 3.2.(I am using 400 seris not 500 series also have any idea for better solution about this problem) What is the best sw (that have less bugs and have high stability) 3.2 or 4.0? Also what is the best version...

Hi Everybody; 2003 server servicepack 2 Internet explorer 7.0 CCC 5.0.43 Everythins is ok like ccv , wallboard , pcx walboard etc. When I try to take a report I have an error like "internet explorer script error.calendar aspx?value:20071001" for example . I have this problem when I try to...

I have a CCC Rls 5.0.43 4.0.7 which is 412. I have a group whic has an overflow grup for 120 seconds time. Is there a ready report that I can use for only to see the overflowed calls.To or from this group.

Which version of Delta Server will I have to use for CCC application?I mean will I use the latest version at Admin Cd(For example my system is 4.0.17 ) or will I use the version at CCC setup Cd? Regards;

So I have problem about this issue twice.I had a message at the header of my thread.And I couldnt find the wav files .Please can you help me as soon as possible.There was enough place at harddisk 40GB free space.I need any ideas. Also for such problems what do you offer to me for not deleting...

Hi we are using 3.2.54 .for national and internationol calls we only see the 4 digits of the caller number.For local call we havent any problem we cann see the whole seven digits.For mobile call we have the same problem.I think if the caller number is begins with 0 we have this problem.At the...

Hi everybody; Here is my some terms that I couldnt understand at my reports at CCC.Can naybody describe them with examples please. Intraflow Out Interflow Out Interflow in Interflow received Interflow made Also if there is some terms that doesnt written here but include intraflow or interflow...

I have 3.2.53.I have a 5420 set which has 3 call appearance buttons for normal calls and 2 line appearance buttons for 2 direct lines .When I try to dial an external number from line appearance button I couldnt see the dialing numbers but it connects the right number .This is a boss phone and...

I have an operator.We programmed 6 call appearance buttons to her 5420 set.My problem is that when one call comes to this extension it is ok it rings but when a second call comes to this set while talking with the first one , I want to ring like a first call appearance key ( not ring one time...

Any idea about this message .when I try to listen past weeks records ? can see the records from web but wen ? try to listen a message "no longer availabe on online storage or archive " occurs. What will be the problem and how can I solve this problem. Regards;

Hi everybody; I am new at CCC.So I need some advices.One of my customer needs call center.So will it be work without any problems?Because as I read forums a lot of people have some problems especially about reports.Please inform me as soon as possible. regards;

Hi everybody; At my customer they were using CCC5.0.25.we had the problem about set log off time at CCV.When we set a log off time we couldnt cancel it.So we upgraded to CCC 5.0.33 at solved problems I saw this problem but the customer also have the same problem now after upgraded to ccc...

Will I have to use crystal reports version 9 only?So will it be possible to use crystal reports version 11 or like that?Also can anybody tell me how will I implement it?Because when I try to do it step by step waht was written at the documentation ? couldnt implement them.I can see the custom...

Has anybody have some useful ready custom reports that can be sent to me? Regards;

I didnt see any silly report like that.Also I couldnt understand how this report is calculating. When I took the report for example for percentage I saw that one agent has the %112 Ready state.What does it mean? Please somebody tell me about the calculation or idea about this report. Also...

As you know if you dont want to connect the incoming calls immediteatly to the greeting anouncement of VMPRO we are using # at shortcode.So the call ring 1-2 times than the caller hears the anouncements.But when I upgarded teh system to 3.253 and VMPRO to 3.2.28 I couldnt do it.Any idea?

Is it possible to use the outlook contact list for calling from Phone manager PRo.I mean I will install the Phone manager pro and than will be able to call the phone numbers which are included Outlook contact list.(For outbound callings) If not how can I do it.I know it is possible at...