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HI everyone its been a long time since I have posted but I have a question some of you experts might be able to answer. I have been tasked to test a sip trunk to IPO and one thing I have to test is blind transfer. IPO is 10.1.0.3.0 build 2 My steps are make call into IPO sip trunk, answer...

System has analog lines (i know, i know) and has echo at the beginning of and incoming call, and randomly through the course of the call. I have also had the echo on outgoing calls during testing although the client did mention it. Client was v10 and my demo is sitting at 9.1.8, so I tried the...

Has anyone ever had all the hunt groups disappear in programming? I had a client say they could not receive any calls but could make calls. I go check it out and all the hunt groups were gone, the system showed 0 hunt groups. So naturally my incoming call routes pointed to a non existent group...

Guys, I was asked to quote an IPO up against an Allworx system. I dont know much about Allworx but I did read through the Admin guide. The potential customer sent me the Allworx bid for comparison, they are pitching a "Reach" feature that enable mobile call control. The customer only has 6...

Guys, I have a system IPO 500v2 9.0 system was upgraded form 8.1 and a while back. Ever since it was upgraded forwarded embedded vm messages to other users are truncated. The email that goes out is normal its just the the message forwarded from the original set. The original message that is...

Upgraded a IPO 500v2 essential edition with embedded voicemail 7.0.36 to 9.1 and lost all group AA menues and group mailbox greetings. I went from 7.0.36 to 9.0.5.0 build 972 then up to 9.1.0.0 build 437. I also have and old bug I have had before, when a user copies a voicemail to another...

First off thank you all for your valuable input, this community is awesome. So now to the problem. I have a 9608 that is vpn to a sonicwall tz215 which is controlled by the IT contractor. We have got the phone up and working and I can make and receive calls to users on Network A (10.0.0.0/24)...

Hello, I have been asked to help out a sister company with music on hold in a old 8x24 on DR5. I have worked on many CICS and a few MICS but never a 8x24, I know it was the predecessor to the MICS, but its a little before my time and they were all retired before I started my current job. I...

Has anyone had an issue with embedded voicemail clipping the first few seconds of audio on a [highlight #EF2929]forwarded[/highlight] message. So caller leaves a message for the wrong person, messages is forwarded to the correct user and looses a few seconds of the beginning of the message. If...

I upgraded my demo to 9.0 to mess with park and page and I have a question about park and page from a user DTMF breakout. In the documentation is says that park and page is an option for user DTMF breakout but it is not in the drop down list as a option. Has anyone here configured or used DTMF...

First off I know a lot of you guys don't see a use for this product, but my customer wanted them so I put them in as requested. They liked the idea of being able to have wireless without a third party product involved. The problem I have is that if I try to assign the Retrieve Call feature to...

Has anyone got this to work? I have a test setup in my office and can not get it to work with the ipo behind the pfsense appliance. I have used some info from here and forwarded the proper ports but no joy the phone is just stuck at discover. Every once and while it looks like its about to come...

First off I would like to thank everyone for there time and suggestions. You have helped me greatly over the years. So the question is how many remote 9608 sets would you be comfortable having over a VPN that has a 20 down 4 up connection on the remote side and a 30 down 4 up on the IPO side...

First off I deal with mostly small mom and pop places so I have never run into needing call logging or reporting. I have a customer who does not trust any of his people and wants to get some call data. I have seen you guys talking about different call logging and reporting applications, but is...

I have a customer who has had the voicemail to email stop. It happened once before but started working before I got to the site to look at it. The system is running 8.0.44. I setup monitor to filter voicemail and called into a mailbox with a forward to my work email. In monitor the only thing I...

I have a customer who has 3 9608 phones at a remote site over a hardware vpn using two Adtran routers. Everything is working fine and now he says his IT guy wants to "make changes" to the vpn (naturally since its working fine now lets mess with it). I am not a vpn expert hence the reason the IT...

Hello everyone, I have a system that has been in for about 3 months an has had constant issues. The issue I have is that the customer calls and says that all the phones are stuck, with either a "blank white" or I have seen them stuck on please wait or one moment please cant remember exactly. I...

Like the title says, I am trying to make pages to the vip-201 over sip and to the sets simultaneously. I have no problem doing this to typical analog station and a page controller. The issue is that to page the vip-201 you have to just dial the station not dial page. I don't know if there is a...

First off thanks for any help I get with this. I am coming over from Nortel and having some transtion issues, although I do really like the IP Office. So I have a customer who says sometimes not all phones in a huntgroup ring on inbound calls. The setup is as follows four analog lines that are...

First off I know nothing about Siemens pbx's. I have done Nortel and now Avaya for the mom and pop phone company I work for. I am a C.O. tech and part time PBX guy. The issue is I have a customer with 20 ground start lines into a Siemens PBX (some version of a hi-path). The ground starts are...