Search results for query: *

I have a working I2033 on a BCM3.7. When I change the S1 IP to the new BCM50 rel 6, I get to the prompt "Connecting to Server", but it never connects. The BCM50 is local to the I2033 and I have plenty of IP client seats. It is already supporting 10 I2004 phones. I have checked the IP settings...

I have a working I2033 on a BCM3.7. When I change the S1 IP to the new BCM50 rel 6, I get to the prompt "Connecting to Server", but it never connects. The BCM50 is local to the I2033 and I have plenty of IP client seats. It is already supporting 10 I2004 phones. I see a new firmware version...

I have a BCM50 with Rel 6 and a Remote User License. I have the BCM50 programmed and I can get the remote sets to work great, as long as they are not at sites where a VPN connection is present. The VPN sites have their cable IP addresses listed in the SonicWall and I suspect that the headers are...

I have a BCM50 rel 6. I have “auto hold” set to NO. When on a call (analog lines), either incoming or outbound, and I want to answer the second call ringing, my first call still goes “ON HOLD” and it will not release. This is frustrating if the call is someone’s voice mail or my voice mail. The...

I have a MICS 7.1 with a PRI. At night, the client forwards to cell phones, their DID numbers. The client wants to preserve the inbound caller ID and pass it as the Outbound Line ID, to the “forwarded cell phone number”. Example: originating number is 415-853-1212 calling DID 408-853-9001. DID...

I have recently installed a BCM450 rel 6. I am getting the alarm Service Manager - Voice over IP Gateway (feps) has stopped unexpectedly. Service Manager is attempting to restart the service. The software was updated to Software Update Name: BCM450.R600.SU.System-006.201106 There are 24 IP...

I have a new BCM450 release 6. I can't get LAN 1 to work. Everytime I make any change in programming requiring a "reboot", the system ends up in SAFE OS. I have to use PuTTY to "Transition in the main OS". I have the license applied and I have the SU from June 2011 installed. I have replaced the...

I am trying to configure SIP carrier vitelity on a BCM50 release 6. I have the IP trunk keycodes. Vitelity uses name/password authentication. DTMF mode is rfc2833. I have the register string. I also have the SIP Proxy, Inbound server, outbound serverand domain name. Does anyone have a template...

I have recently installed a BCM450. They use the the old school Centrex "External Call Transfer" in their Voice Mail to transfer callers on analog CO Lines. I set the Outbound to be POOL 7 (a non-existant Pool). I set the string to be #P1xxx-xxx-xxxxP. This works perfectly by Flashing and...

I have just installed a BCM 400 3.7. The Windows workstations are now getting a screen message upon bootup. Message goes away if the BCM is unplugged at the LAN port. The workstation message says "Windows System Error Duplicate Name Exists on Network". DHCP is off. Is it possible that the BCM...

If you know the file name of the "This Call is Being recorded --Beep", I need to replace it with silence. I know that the BCM50 3.0 has the option to remove it in the mailbox setup, but the customer does not want to incur an upgrade charge. Thank You

I have a BCM50 6.0 with two T-7406e Base stations. Each base has two handsets. The customer states that the base units cause interruption in the speach when there are multiple handsets in use. I have heard the calls and they do have clipping and missing words, even when they are within 5 ft. of...

I need help configuring the following (2)CISCO CISCO-3640 CISCO 3640 4SLOT SA MOD RTR (2) CISCO COMPATIBLE 3640 128MB DRAM (4) CISCO 3600 SERIES 1PT ETH 2PT WAN NTWK M (6) CISCO WIC-1DSU-T1 CISCO 16/17/26/3600 1PT T1 DSU/CSU This equipment will be located at two offices that now have three new...

I need to know if there is an IP2050 version that can be used successfully on a Windows VISTA machine, without having to purchase and/or install an IP Softphone Server. I have an account that has exhuasted their 30-day trial on the 2050 ver 3.x. I suggested using the IP 2050 1.4 on a Windows XP...

I have a FULL MICS 7.1-XC. There are 68 C.O.'s (17 LS cards) and 140 M-7310's. Calls are answered by a CP150. Calls then route to a Hunt Group via a CCR tree. This hunt group is set as a broadcast group with 99 members. Is there a limit on the maximum members in a hunt group to broadcast...

I have a Client with Fax Suite and Unified Messaging. They have many Fax Express Message Target Lines and they are getting complaints about the fax calls going unanswered. They show only a 2 fax maximum on the license, but show a hardware limit of 8 ports. They want to utilize all available 8...

I have a Client with Fax Suite, but they show only a 2 fax maximum on the license. They want to utilize all available 8 ports (they have 4 PEC III cards). What license do they need to get?

I am trying to get the Pull Utility for a 3.7 working. I have created a user "User" with CDRUSER Group. I have set the CDR Transfer Type to Pull on the BCM. I have installed the CDR Client Wrapper on a workstation that has someone's special call account software. The customer says that I need to...

I recently installed a BCM400 with 3.7. I have configured the Uni Messaging with fax. They have an AT&T PRI. I have target lines setup for Express Messaging. Faxes have been cut off after 20 pages. Some faxes have the pages with lines unreadable (as if they are squished together). Some faxes are...

I need to know how to add an additional 4 seat TAPI Auth Code to a MICS. They have a FLASH 4 Voice Mail. Per the client, they already have a one seat license. They have CTA 100's and 150's. Do I need a sys ID from something and a keycode, or do I simply add the auth code somewhere. I know on a...