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I have a call center setup and sending calls to Skill 60. I have 4 agents.. the first has skill 60 skill level 1, the others are skill level 2. for some reason once it checks on skill level 1 and it RONAs, it never goes to skill level 2. My other call center setups do this fine, but I can't...

Hi Everyone, I'm having some dificult with queuing to a skill from a vector. Currently we have the following VDN 5386 has 1st skill as (15) 2nd skill as (21) I have 1 agent A with a Skill 15 Level 1 and Agent B with skill 15 level 2. Agent B is one of 3 people that have skill 21 leve 1. The...

I'm not 100% sure how I should do this. I have a request to have an outside number point to a group of people. They want the number to ring at person A first, then at person B if person A doesn't answer.. they eventually want this for 3 people. I know if I had them all login as agents I could...

I'm a windows guy so excuse me if this seems like a simple question.. I've been asked to do some work on a Linux box that has our dev website on it. They want to activate an SSL Cert. I was able to walk through creating the signing request and generating a cert and all. placed it in the...

Our sales manager is looking for a way to nofify our sales agents that they are on Aux work. We have the call center setup to put people on Aux work if the call RONAs on them. We also have it go to Aux Work for 30 secs after someone finishes on a call. They feel as tho a lot of people are...

Hi guys, this one might be over my head but I figured I'd ask the questions before I decide on kicking it up the ladder. We have a S8300 in the office and have a number of subnets connected to it. We are planning a trip out to Vegas and want to get some phones up and running over a site to site...

I know this is probably a really easy question, but this is what I get when I have a consultant set things up and I don't remember how to do things. We have a 4507 that is our core switch. We have two firewalls that go to different internet providers, but dump on to the same...

I'm a newbie so forgive me if this is a dumb question. I'm getting a Native vlan mismatch. I have a 4507 as my core switch. The config for the port that is an issue on the 4507: interface GigabitEthernet4/45 switchport access vlan 21 switchport mode access service-policy output ETHERNET qos...

I'm still new to the Definity and I'm not a telecom guy but a network guy typically. That being said I have what might be a stupid question that I don't know how to answer. I have 3 analog boards in my 8300. 003V4, 003V2 and 002V2. Each board has 8 ports on it. I'm trying to figure out where...

I'm still new with the definity and phone systems in general. I'm trying to delete a user that has left the company and I'm getting "bridged appearances must be removed before removal"... I'm just not sure where/how to look for this bridged appearance. they were a member of coverage answer...

We've just turned caller ID on so that it will pass the number and the name (if it is available) to our phones. Previously we just got the number. Now when a call comes into a sales vdn the phone displays the name but not the number. Instead it displays: FLORIDA to Jared (where Jared is the...

I'm still a newby so be gentle on this one. We run and 8300 with call center. System is new.. we put it in around Aug of 06. It is a VOIP system and we run 4621SW IP phones in the call center. We have hired about 7 people and the sales managers are wondering if there is a way for a 'trainee'...

This is going to sound a little half baked. We are running Mobile Messaging 2.x or 3.x... I forget which at this point.. and need to apply SP2. The last time we tried to apply SP1 we ran into a bunch of bugs in Avaya's installer and the developers fixed it and told us to just go to SP2. No...

Hi, I'm new to phone systems and new to the forum.. please be gentle. We have a cover answer group for our marketing team. It points to coverage path c1 which says to go to C1 ring 4 times and then go to h99 (voicemail?). For some reason it never rings 4 times before going to vmail. It only...