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The system is an IP Office 412 running R5 I have a couple of phones that when you pickup the handset there is a noticeable delay in it picking up the line (between 1 and 10 sec). Also as you dial a number it will randomly hang up. I have traded out the phone, the wall line, the port in the...

I have an analog phone in a call box on the outside of the building. I want it to automatically call a auto-attendant I have setup for this phone. I have it using ?D and then calling 2004, 2004 is a short code to voicemail collect "outsidedoor". What I get now is a single long tone, and "call...

I am trying to get a 4620SW phone to upgrade to the VPN firmware. I downloaded the VPNremote software from Avaya. Configured the files and placed them in the "\Avaya\IP Office\Manager" folder. I added --------------------------------- IF $GROUP SEQ 876 goto DEFVPN goto NOVPN # DEFVPN GET...

I am trying to setup a voice mail account so people can leave anonymous messages. I need it email the .wav files, but currently it puts the internal users name or the external phone number on the message. I am running IP Office 5.2 (54) and VP Pro.

This is a little strange of a questions. We moved from a Definity to the IP Office and I have had a lot of complaints about the sound of the tones when dialing. They sound kind of sad and pitiful. :-) Is there anyway to change the tone?

I am running IP Office 5.2 (53). And I am having trouble with SOME clients connecting at all. I have run the firewall batch file, no change. I added Phone manager to the windows firewall exclusion list, no change. I have tried disabling Mcafee virus scan, no change. I can ping both the VM pro...

I am trying to figure out how to hide a huntgroup from showing up in the directory list. I am running IP Office 5.2 (53). Thank you in advance for any help.