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I have a Customer who wants to Install a Backup Avaya Session Manager on a DL360PG8 for a failover. I need to know the details on how to configure this for backup. Is it just a matter of copying the exiting configurations from the Main Session Manager to the Backup, or will software need to be...

I have a Nortel CS1000 question. I need to know if there is a way to find a TN that is connected to a Jack. When I plug a phone into a Jack that is supposed to have a TN connected to it, the phone is DEAD, so is there a way using Software to determine that TN, or do I need to Tone out the Jack...

We are Configuring CMM and in the Avaya documentation it states that either a SIP or an H.323 Trunk can be created. Which one is best to use in terms of stability? Does anyone have either type of Trunk group setup that can offer any feedback? We are using an 8300D with CMM and CM 6.3

We are being required to change all of the IP addresses on our PBX system. We have Modular Messaging and One X Mobile, so these systems will be effected as well. On the PBX, we have: CLANs, Medpros, IPSIs, as we have G650 EPNs, I know these IP addresses have to be changed also. How should...

We have an Octel Aria and need to know how to list everything in the system so we can dump it to a file as we are replacing it and need to be able to reprgram everthing in the new system. Any help would be appreciated.

We are trying to find out if there is a way to differentiate between an incoming Fax and a phone call in Modular Messaging using a single phone number for both calls and faxes. Avaya is saying that there is no way to route a fax call any different than a phone call coming in to a desk phone...

Is there a way to configure One-X Communicator so that we can determine if a Fax or an incoming call is being received?

How do you get a 9640C phone to recognize a "memory stick and or thumb drive" that we plugged into the USB port on the side of the phone? We want the phone to look at the 46xxx.txt file from the USB port

We need to know when people travel and use the EC500 feature as a method for receiving their calls via a cell phone or another office phone. If they where to dial 911 would the phone system be able to recognize that they were out of state and not in their home office?

I am trying to connect to our G350 Gateway via dial up modem. I am presented with a "login" and "password" prompt. Should this be the 'root' login and password? If so, I have tried those and they do not work. Also, I have tried to connect to the 8300 and I receive the "Bash" prompt and I'm...

I am trying to login to a G350 to do a Firmware update. I am logging in via modem and get a prompt of: 2.6.18-53.AV17PAE login: At this prompt I am typing Login as "Root" and Password as "Root" or "rootroot" Should I be connecting to the port on the G350 directly, or should I be able to...

We have an Octel 250 system and need to be able to change a voice mailbox to "Listen Only" I see where to change the option, but the system will not allow me to save the change and set the mailbox as "listen only" Please help!

We need to know how to change the main greeting for our Main number. Currently we have re-recorded another greeting, and it is working, but the old greeting plays directly after the new one. How do we only get the new greeting to play and delete the old one?

We are only receiving the numbers of external callers and not the names. Our phone company is telling us that this information is not being blocked. We're using a PRI, so we should be able to receive the name of the caller, if it is being sent. As far as we know our PBX trunk group is not...

I need to login using the "craft" permissions to be able to manage my system. I do not have maintenance with avaya any longer as they say the system is not supported. Does anyone have the password for the 'craft' login? I've already tried the generic "crftpw" and it does not work. Any help...

We are replacing our Octel 200 Serenade VMX system. We need to know what information we should obtain from the system regarding extensions, auto-attendants etc. and the commmands to obtain these reports as no one at our location is proficient with Octel VMX systems. Please help.