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I have a new IP office 500 with 8 analog pots lines & 1-5420 & 22-5410's + V.M. Pro. I have the following questions. 1.Main recept has a 5420 with direct appearence of pots lines. How do I change idle line preference?(when going off hook-graps line 1-they want to grab intercom) 2. When users...

We have a site with an Option 11c that had at&t as their provider for copper/pots-ground start trunks. They just switched to a new carrier that hands off voice/data through a Adtran.The Adtran uses the carriers T-1 as the in/out bound path for voice/data. The Adtran provides the pots/copper...

I have a site with a BCM 400 3.6. We want to add Digital Mobility for wireless. According to Nortel we need 3.7-(min) s/ware on the BCM for digital mobility. What is needed to take them to 3.7?---or should we go to 4.0? 4.5? Of couse we are looking for the lowest cost on material & labor time...

I have a customer with a BCM 50 that I need to order key codes for. I need their system ID # in order to order codes. They are to far to go out and get system ID #. Can I have customer retrive ID# by going into programming through the phone?(BCM isn't connected to LAN) This would save me from...

The customer had full auto attendant day/night. They didn't want day A.A.-night only.After they changed programming it takes v.mail 4 rings to answer when they dial 770 to check messages? Night mode works o.k. How do you program night A.A. only & v.mail to answer immediatly when dialing 770.

I have a site that has their main did/target line appear-only on all office extensions. They back-up the operator who steps away on occasion-(she has 4 appearences of main DID) Each extension has their own direct DID appear & ring. Some extensions call fwd-external to their cell phones. When...

I have a customer-(Dr's office)that has a CICS with 7.1 & CP 100. Main #'s/hunt group is front ended by A.A. All phones have call fwd N/A to v.m. They have 2-lines that are back-door #'s for other Dr's offices to call in on. Any way to have these 2 #'s keep ringing & not fwd n/a to some user's...

I have a site that has the above. They have their main #-(DID) answered by A.A. They want their customer service # answered by auto attendant with their own greeting & prompts. How do you program?? The PRI is in service group/trunk group 1.(No pots lines)I don't see a way to point a DID # to a...

Is there any issues going from a 4.0 MICS-to a 7.1 MICS? Any issue with older M-series phones on 7.1 s/ware? Any cabinet/NVRAM issue?(keeping old cabinet) I'm replacing NVRAM & PCM cards & re-programming + adding a Call Pilot 100. Thank you!!

I changed the time control items due to the customer changing their biz hours. I'm programming a new item #-but can not program the menu #. The previous items are programmed to run menu 0None for day mode. I can not enter-100None or 0None.The main day menu is 100. What am I missing here??Do I...

Receiving 4 digits from lec on new PRI. The new did range is 4100-4250. In line settings-rec'd #--I can not program 4,5 or 8 as the 1st digit.Any other # works fine. I checked programming-no conflict with DN #'s,hunt groups or any thing else in the #ing plan that I can find. Any ideas?

Is a MICS 7.1 compatible with a Flash 1.7/2.0? I'm swapping out a cics to a mics 7.1-(not sure if the flash is 1.7 or 2.0 until I get back to site) I thought the flash had to be 2.0.1 to be used with mics 7.1? I can't seem to find a mics/cics/flash/call pilot compatibilty matrix..... Thank You

I have a customer that just expanded to a 2nd-(remote) bldg & needs a new phone system. I'm proposing a new BCM 50 with 6-T7316e phones for the main bldg & 6-IP phones for the remote side. They have 4 pots lines now & might add a 5th... For data @ the remote side they are looking @...

Just cut over a new mics with pri-carrier=cavalier. In-bound did calls work fine--- Out-bound time out after 6 digits.... Route 001=dialout:no # use:pri-a dest code= 9+any digit normal mode & night mode rte:001 absorblength:01 Public dn lengths=default ANY IDEAS??? THANK YOU....

Does anyone know the limit-(total feet)that comdial digital phones can be from the ksu?? Thank You

I have a customer that expanded to a new site & its time for a new system-I'm thinking BCM 50......However I have some questions!!!!Proposed parameters: Main site= 12-T7316e,4-8 pots/analog trunks,12 v.m. seats Remote site= 6-T7316e,4 pots/analog trunks,8 v.m. seats The customer wants to be...

I have a site that wants to change their night A.A. to have a option that says:press 1 for a directory of attorneys,press 2 for a directory of para-legals--etc... When they press 1-they will hear a spoken list of all attorneys.(John Doe 231,Jane Doe 232 etc) I know I can do this through ccr-how...

I have a new customer that needs a wireless solution. How is Nortel's Digital Mobility working? (This site is a medical out-patient surgery center-26000 sq.ft) Any suggestions on a good Nortel dealer to purchase/quote Digital Mobility gear?(wholesale) What does the deployment tool do? According...

Has any body installed the Nortel Digital mobility wireless? How is the reception/coverage/quality? How was the installation? I was told it is made by spectra link & has great results.. Thanks

I have a site with a opt.11 (r-25.30)that has a exp.cabinet thatis in another bldg & connected with the sites own fiber.(data works fine on the fiber)(exp cab=#2) The expansion cabinet is down-all cards red-cpu=ssc-ntdk20fa The main cpu=ssc-ntdk20ca. Both ssc's have fiber daughter nttk01aa. On...