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My customer has a 3rd party SMDR program that monitor's 911 calls. When a 911 call is made it triggers a page to their staff. This has been working fine. In the past 6 months however, every now and then a 911 call is made, it's output on the monitor as an OSN call, but the pagers aren't...

I don't think this is possible--but you folks are pretty creative so I figured I'd double check. I have a CS1000E Geo redundancy 5.5 PBX. 4 SMG sites. Each site has their own PRI that is used only when calls are routed (using NARS/BARS) to the city the SMG is in. The CLID is displayed...

Something missing! I'm having an issue sending any ANI to the 911 operators. Here's what I have CS1000 6.0 w/geo redundancy. Site A has a PRI the central office controls their CLID and it sends the billing number to 911, the PBX has no control over that. It works fine in all scenarios. The...

I must be tired. I am trying to program about 40 ACD queues. Each one should have HOML yes and the name of the key needs to display on Key 0. These 40 queues are working in their existing 81C that we're replacing with a 1000E 5.5 I can't figure out why I can't get the prompts "HOML" or "label...

This pesky MOH/CS100E and MOH is out to get me. I have dead air when I try to use he Miran music from port 0. Originally we didn't have MOH ISMs...but now we do. And still--no MOH using the Miran. I'm especially trying to get the music on delay on an ACD queue to play... Hee's the info...

We have installed a new cs1000E. I've configured a MOH port using the UTC. (not the Miran) I don't hear music on internal or external calls--this is for all phone types, IP and TDM phones The RDB has my music route, LD 21 has my music route. If there's no Miran do I still need Music ISMs? I...

So, we have (2) 61C's connected via a PRI TIE line. Site A wants to use Site B's paging system. Here's what's built: Site A: DN 2002, CDP's across TIE line to Site B Site B: DN 2002 is an ACDN that NCFW's to 2902 -- the ACOD of the paging route. (there is no zone paging--just an all page)...

I am having a problem with name display via night mode on a 2250 attcon. If the console is in night, and someone dials 0, the call forwards to the night destination (a 3904 phone) and shows the DN of the originating call--but not the name of the caller. This is a hotel--the guest names aren't...

I am trying to get a user to be able to conf. with an ACOD. Here's the scenario. The trunk in the route that has the ACOD is connected to a very proprietary recording. Only a couple phones can dial the ACOD directly. An ACDN was built to NCFW to the ACOD. You can dial the ACDN (internally or...

I've been asked to 'de-activate' the night key on an attendant console. They don't want to see 'the crescent moon'. There's no programming for nit in ld 15. I don't see anything in opt for the attcon. Can I do this? They say they are always inadvertently putting the console into night and...

I am working on an Opt 11C/4.5/with hospitality. My customer wants to be able to check out a guest but still allow them to make local calls. How do I program this? I've played with the CCRS prompt numerous times. When check out here's the result: SRE, TLD and CTD (fast busy all calls), UNR...