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I am working on a new install. I set the IP address, sub, gw and DNS servers. Performed an upgrade to 9.0. Now I'm trying to change the IP address to work on the customers network and ESM will not allow me to change it. Also the DNS field below the ip properties is gone. I can click...

In the vMCD: locate 6802, the number is not in use, DN NOT FOUND, but shows up within Users and Devices hosted on a remote controller. GDM check shows no inconsistencies In the remote controller, there is no record of 6802. How can I get this DN cleared out of my vMCD?

I have a MXe-III for my trunking (PRI). A clustered environment of CX controllers for fail over, vMCD's release 7.2 are the primary hosts (8 sites). I configured Analog MOH on the MXe, but I am not getting any audio. If I stat the PLID: Location | Device | State |...

I have a CX ii controller that is in constant reboot. I can see the sequence via serial port, results to follow. There haven't been any recent upgrades. I'm guessing there have been some power outages over the summer though (school building-closed for summer). Any help would be greatly...

Ugh, I know this should be simple, but can't figure out what I'm missing. I have an SX 200 ICP in a motel. Very basic, no PMS, guests do not have voicemail. They have 6 IP phones, 3 used for the hotel, they other 3 are for the owners residence. I set up Tenant 2 for the owner. The trunks...

I have an sx 200 at a hotel. The hunt group dn for voicemail is 661. It stops answering after a day. I can reboot the system, then it answers normally, but then the next day it just rings no answer. I have opened a ticket with Mitel, but they haven't responded yet. Thanks!

thread1329-1671060 I have been reading and looking for a way to delete this DN from the system. It is currently a non prime DN on key 5 of a set. I have looked through system speedcalls, ring group, hunt group, p/u group, page group, BLF. It is not in the directory and is not the destination...

Need help with one way audio issue. I have a school district, multiple buildings all running IP phones off a virtual MCD 3300 . I'm only having issues with 2 schools when an intercom call is made they get one way audio. It's always school B that can't hear school A. Also if school A calls...

I'm setting up a few EHDU's and can't continue do to a lack of additional IP licenses. I select add default user, no device, hot desk user, external hot desk enabled, put my numbers in. When I click save I get an error that there are no free licenses. I thought the hotdesk user didn't need an...

CX chasis- I have one CO line connected to the embedded trunk port on the CX. Using an analog station, I can use Individual Trunk Access to make a call out on the CO line. If I remove the CO line, and access it, I get Trunk Busy. This is expected. If I return the CO line to the port I still...

I am having an issue getting the 5000 UVM to email option working on the system. The customer is using gmail with @theirdomain.com. I put in the smtp.gmail.com tried servers 465, 587, and 25 none seem to work. The box I setup voice@theirdomain.com is not receiving anything from the system to...

About to do an upgrade on MICS 7.0 to 7.1 XC so we can add a second 6 port fiber card. Two questions, do we need to use the upgrade tool? and will customer data be retained if we don't use the tool? Thanks in advance.

I have a customer that has upgraded to Windows 7 and now can't access their BCM 400 4.0. Has anyone experienced issues with this? The only information I found at Nortel was that it was supported and no patch was required. Thanks.

I have to walk someone through finding the applied keycodes on a MICS. Can someone post detailed intructions or a link to the docs. I can't find them anywhere on Nortels site.

Has anyone had to add DTMF receivers to their BCM? Getting constant alarms that show lack of DTMF receivers. Is this a resource on a PEC?

Does anyone have a link to a list of alarm codes for a BCM 400 3.7. I have a customer calling me with an alarm on the main set of 63-704, but says that the BCM doesn't show any alarms.

Does anyone know if the "Polycom® SoundStation2™ Direct Connect Nortel" will work on a BCM50? If not, any suggestions for a product that will?

I installed Reporting for Contact Center, but haven't gotten it to work properly. From the host PC, I can access and log into the RCC main menu. I can navigate and view real time data. I was once able to view reports, but now when I request a report, the webpage stops responding and I can't...

We're installing a 1000e. All of the routes are built, the dialing plan is all set and the pri is up. We can dial local, but long distance and toll free fail in the pbx. We think it has something to do w/ MFLT0 and MFLT1. Any ideas?

I have a new BCM50 I have an auth. code for 2 analog trunks, internal and an auth. code for the expansion cabinet. Am I correct that regardless of the MBM in the expansion cabinet, it should work. It happens to be a GATM4, but the lines show as unequipped. The card is enabled.