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Hello, We want to perform an upgrade of existing CMS R18 installed in old ASP (Avaya provided server with ESXI)to CMS R20 with new installation OVA in Avaya ASP 130 Server (with ESXI version 7). I need the right procedure because it is not very clear in the Avaya documents. my question, is we...

Hello, We have a customer running ACM R8.0 and J169/J179 H323 stations, we want to know if it is possible to configure stations names with Arabic letters and display the name (in Arabic) of incoming call when one station call another internally. I believe we can change on the setting file, but...

Hi all, We have a customer already runnung IPO R11.1 with ACCS R7.1 for voice only, it is working fine. Now they want to add Workspaces OVA in order to let agents using web based client instead of Agent Desktop AAD and physical phone. I believe that he needs to purchase more licenses to get...

Hi all, We are trying two migrate an existing IP Office SE R11.0 on VMware to new IPO SE R11.1 All configuration is duplicated between two IPO, I need now to migrate the Media Manager recording files (WAV) to the new Media Manager (on IPO R11.1) I tried full backup of VMPro within IPO R11.0...

Hi all, Our customer has an existing AACC server used as call center for two product team (A and B). The customer want to seperate the historical reports of team A and team B, so the supervisors of "team A" can only see and print their reports and they should not see the reports of "team B"...

Hi all, I have configured a vector with route to (external number) We want to check if the external number is busy or not: if busy, we go the next step on the vector (play music, ...etc.) If not busy, route the call to that number When we test, it is not working properly, if busy it hung up...

Hi all, We have setup a new CM version 8.1 on the ACP130 server provided by Avaya and it is equipped with VMware ESXI All works fine, only date and time on the CM is not correct and we want to modify it I didn't found where we can change it on the same Someone has already the same issue ...

Hi all, Is it possible to have a contact list of all internal stations with J169 H323 phones when pressing contact button ? Thank you.

Hi all, We are deplying new IP Office R11 with Avaya IP Phone Vantage K155 and the directory button is not displaying the system contact Please, has someone already encounter this issue before ? Thank you.

Hi, We have issue with Reporting Call Center (CCR) with BCM50, we have reinstall the whole RCC server and it is stucked when trying to retrieve historical reporting during the install We have the BCM 50 installed and RCC verification tool does not report any error , however when downloading...

Hi all, I have issue with IP Phone J169 H323 registered to the CM, it cannot displays the digit dialed on the screen when the user dial a number Do you know what can be the issue ? Thank you.

Hi, We have issue with IP Phone J169 with H323 Firmware, it cannot display the incoming name or number (either for external or internal calls), it displays only "Incoming calls" It is connected to the CM R8.1 Do you have any idea about this issue ? Thank you.

Hi, Our customer want to make integration between ACCS (base IP Office) and external database through API REST or SOAP in order to retrieve calling customers informations and display them as screen pop with AAAD on the incoming call Please let me know if this is possible with ACCS and if we...

Hi all, Our customer is running AACC R7 integrated with Aura R8 and I want to know from where I can download the certificate that must be installed on the client PC (with AAAD installed) ? Do I need to exported only from AACC ? or I need also to export it from SMGR ? Which is the certificate...

Hi team, Does the CMS R15 records the internal calls and transferred calls basically without need to any add module ? It can show report with call-by-call basis and duration ? For example, the Operator phone transfer a call to an agent or VDN, can we show the report of this transferred call ...

Hi all, We have create new CSR for new AACC 7.0 installation (to be integrated with Aura CM/SMGR/AES/ASM) Now as per the Avaya doc, the CSR of AACC must be signed by CA Server The customer doesn't have any CA Server, is it possible to sign this CSR by an Avaya Server (like SMGR) ? If yes...

Hi all, I have issue with ACP130 (Avaya Converged Platform) Server Dell R640 shipped from Avaya, it comes pre-installed with VMware ESXI 6.5 We have deployed 4 Avaya applications OVA on this server (SMGR, ASM, CM and AES) working fine, we want then to add Media Server VM (or any other VM...

Hi all, Is it possible to send a notification to the ACCS Agents that having windows domain account about their password expiration ? Thank you in advance.

Hi all, We had an issue with CallPilot 202i server and we change it by new card We did reinstall from scratch of the new CP card and move the dongle to it We have install SU11S and all PEP but when we run CP Wizard (through CP Manager webpage) on the entering keycode step, we enter the...

Hi, Does anyone integrate the PMS Opera solution with Avaya Aura (CM) ? if so, what are the prerequisites ? Thank you in advance.