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Here's the scenario Call answered by operator at Site A (AACC agent) blind transferred over VTRK to Site B. Site B answers and can hear caller, but originating caller can hot hear Site B (One-way Speech). Both sites are on 7.65 To make matters worse, the problem is intermittent. Site A...

We need to add PKG 336 to implement subnet lookup. Does anyone know if adding this PKG requires a SYSLOAD. I know the system will tell me when I install the Keycode (I'm waiting on it from our vendor), but I wanted to plan that system restart ahead of time if it is necessary.... TIA

I am looking for a recommendation for a (relatively) inexpensive VPN router that we could deploy to our home users so that may use their 1140e sets. We have deployed Cisco ASA 5505 appliances in the past, but their were fairly expensive and are hitting the end of their life cycle. We do have...

Need some help...tired of banging my head against the same wall. Trying to observe a couple of agents. We are on Release 7.5/AACC 6. I have a Supervisor phone programmed with SPV in CLS and OBV on Key 5. Phone is in same ACD queue as the Agent phone (not sure that matters, but it is). I...

Having a brain fart today. I'm putting in a Group Hunt list (GHT) of 10 members. That part I have in place. Problem is if I leave CFN1 4 it disconnects half way through the hunt goup. If I change CFN1 to 2, it makes it through all the members, but two rings is too short. How can I leave it...

I have some phones in of our branch offices in Spain where we cannot connect to a third party conference bridge. We are not hearing the DTMF tones. It is not all of the phones. I had the users check the settings in Telephone options to make sure DTMF was turned on those specific phones and it...

We have a scenario where a small group (3 phones) have a an appearance of an departmental number. Phones A, B, and C. Extension 5000 is the Departmental extension. It is MARP to Phone A. What the group wants to be able to do is forward x5000 to another phone outside of the group if A, B, and...

Customer has some elevator phones that need to disconnect as soon as far end disconnects. They are set up as Ringdown (Hotline) to an internal security phone. When you press the elevator call button, it calls the security phone. The problem is that when the security desk hangs up the elevator...

I have a customer that would like to have distinctive ring set up for all Inbound DID calls. I assigned Distinctive Ring (DRNG = Yes) in the RDB and just left the rest default. The end user was fine with this until they started having an issue with inbound faxes. I removed the distinctive...

I have a customer with an Option11C Rls 3.0 There is an issue with some of the outbound CDR records. Most are coming through fine, but we have some that are coming through with incomplete records. Below is a printout of 2 "good" records vs. 2 "bad" records. Any ideas why these are being cut...

Does anyone know why our system would be "blocking" wake up requests? When our front desk clerk sets a wake up call from the main (2250) console, she gets a message on the display that says BLOCKED. I have tried to monitor through the background terminal and even set my own requests and I see...

Has anyone had any success programming Digital CO trunks on an Option 11? This customer has 24 Ground start trunks that are being delivered by Verizon via digital handoff and they want them installed on their new Option 11. This is not a typical T1 as these are supposed to be Ground start...

Is there away someone can "turn on" an emergency announcement through Call Pilot. We have an Option 11C with CallPilot. There is a day greeting, night greeting, and holiday greeting all on time/date/holiday schedule, but we want to me able to put an emergency message on if there is reason to...