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Hi All, I have a new boss and he has 2 offices he asked me if I can make each phone ring on each location. loc1 ring on location2 and vice verse. Key system doesn't work and my vendor told it can be done but it has been more than 2 months since he offer to help me. Can somebody guide me on what...

I try to create a new user name and password for the help desk area so they don't use root. I was able to created the user but when they try to login they get a message not authorized. any ideas on what I'm doing wrong? thanks,

Hi, I Have 2 servers 1 running YA and another one running CCM. I capture the image of each server and try it to run it on a VMware. When we turn the vm on for YA when the client computer try to connect it give me a connection port error 2114, I check the ports and everything is the same. The...

Hi All, I just to have an SX2000 that was attaché to a 911 system name Proctor. It’s a legacy system that I keep when we upgrade to 3300 ICP. This is getting old because I need to dial a modem download a form, update the form then upload it on to the system so when somebody call 911 we can look...

Hi all, I have a Polycom SoundStation 2W conference phone with display, normally we use the phone for conference calls only dial 1 number, today we were going to use the Polycom to call 3 people. We call the first one and it when fine, then we press the flash button and it lets us dial the...

I recently upgrade nupoint to 12.5.5.13.01, we were having some problem making nupoint forward the message to MS Outlook but we got it to work, I think in the process we forgot to save something because this weekend I reboot the server and suddenly the UM stop working, I check all the mailboxes...

since I changed from sx2000 to ICP 3300 the 3 way calling is not working properly I did a test in the morning and it took me 3 tries and then worked, I check class of service and station service assigment and everything looks good. I checked with a IP phone 5324 and a digital 4150. I can see in...

Hi, After we change from SX2000 to 3300 ICP we no longer can insert pauses when programming Speed dial numbers, I can see on the SS4050 LCD Insert pause, I’m able to insert the pause but when I use the speed dial the number is dial but ignore the pause. e.g 9720123456P9999. What I need to do...

Hi, I have a 3 navigators consoles programmed as ACD agent now I need to create a regular extension as ACD supervisor agent with silent capabilities, I finally program the extension as an ACD on the 3300 ICP and modify the class of service but I have problems making that extension or...

I buy 5 IP phone for my vendor, he suppose to show me how to add those IP phones on my system 3300 ICP MXe when I buy the first 10 IP phones but he never did, now every time that I call to setup the phones he is busy with other customers so I got 5 IP phones sit down in my office. Can any boy...

Last week I use the conference call without any problems, yesterday I try to use it and is not workin I'am getting an error after I do flash and try to connect the calls NOT ALLOWED. I check all the programing and it seems ok nothing change i'm using 3300 ICP. I try conference call on conferece...

I have nupoint R11, this is the 2nd time that happens and the techs that sold me the equipment don’t have a clue and the answers most of the time is reset the server. The problem is if a users is listening to a message then play it back and then on the middle of the play it hang up, the next...

I recently changed to a Mitel 3300 ICP, the problem is I can’t find where to change/add/delete the Multiline set group assignment users, right know I have a user that can see at least 5 lines 2 of them ring at her phone, I need to remove all does numbers for her phone but I don’t have a clue...

I setup a phone (SS430) in the Lobby of my school at the beginning I was thinking on put a ACD account to Log in/out so nobody use the phone except the people with the ACD login, then I remember the day/night service witch works fine until today. A staff let a student use the phone today and he...

Hi, I have a mitel nupoint 7 system and for 2 days I have a problem voice mail dosnt answer all the time, I check the log report and I got this erros: 00945(emul ) 09/06 10:32:06: 1157563926 094684806 08 0x 2/ 3 : Error: 0x8900 parm[0]:FFF6, parm[1]:E00 00986(vmemo ) 09/05...