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The issue is with dialing out. Randomly an outward call made will fail. The SIP carrier is Rogers. Rogers says that the phone system is the issue and that it is trying to register the SIP trunk with an invite request on UDP port 5061 that is not supported by them so it is denying the call...

Is there a feature that can block/deny a call from generating on an SMDR report. To be specific I have a system that does not show 911 calls made out. I am using Hyperterminal to catch the raw data and any other type of call made zips out with the usual info of date, time, duration, but if a 911...

The system is a Magix r4 v7.0 and it stopped displaying specifically 9911 and 911 calls placed on the report? The last record of this working was just over a year ago, I dont understand why the 911 calls just dont show on Winlink or hyperterminal? the call passes through and the duration to the...

I am struggling to fix a call pilot that cahnges from day mode to night mode, when there is absolutely no automatic schedules. The receptionist every day starts off the day with F982 then a password then chooses option and chooses day mode. then at end of day the same steps except night is...

The system is a BCM50 R2.0, with callpilot and contact center. Recently the user started manually changing the service mode from the main console using F982. The service mode will change from day to night by itself, when it is clearly day hours. the user has reported having to manually change...

I have an IP Office with 2 valid UMS Web services licenses, and when I open the voicemail Pro and select help/about Web services is listed as stopped. How exactly is this started.

What is the method to reset user name and password for CCR client. Specifically the Administrator account. There is no SMTP server configured so the "forgot password" option on the login page is not an option available.

Bell carrier had to move their PRI loops off of a 5ESS to a DMS500. So I naturally waited to see what would happen, well the B channels came into service and D channel was up, except I could no longer dial 411,311,911, or any 7 digit dialing. Until I changed the "call type" in the ars ana form...

What does it mean when the time in the trace output string does not match the time on the IP office. The system is an IP office R5.0(15). When I open the system status application and trace a t1 channel the time is hours off. Is this of any consequence. This is the second install I have done...

I have found this thread690-1342681 and it is very similiar to a problem I am having, but it never got responded to. Has Dimpoo solved his problem. With the site I am working on, Prologix release 10, a call goes through the vector waits in que then will drop. the condition is very hard to...

I am doing a list trace station on a set that sits completely idle but the trace shows active then idle within a second, some times the same moment. Avaya has been engaged, but I am waiting for call back. I think this is leading to problem with customers calling in and then getting dropped when...

The LEC is telling me, that there is framing errors coming from the PBX. How do I correct this? The PBX is a Prologix r10 only 1 ds1 board (TN464gp hv2 fw24). Board has been swapped once and reseated several times.

What does it mean to have your codec-set set as "PSTN" on page 3 of ip-network-regions screen. Can IGAR be set as N when codec-set is "PSTN"?

I have a site that has 2 2410 dcp sets that died and will not power up. The exact description is after the upgrade of the server from S8500 to S8510 a set was found completely dead, then another set was put in its place, hours later it was also reported dead as well. Did the upgrade affect this...

Can I restore the xln file from an S8500 CM3.0.1 on a flash card to an entirely different S8510 server running CM5.1.2? will the translation be compatible coming from a server running CM3.0.1?

I used the IMAP4 connection test on the web interface and got the following error message connection refused. the help link says that this error shows when "the host is not running IMAP4". Just how exactly do I reset it or start it??

What are the consequneces if I change the processor ethernet interface from CNA to corporate Lan under the configure services option. I currently have an S8400 that is attached to the ipsi board with the little cross over cable and I designated that as cna with the default addresse of...

If the tftp server with the 46xx config files on it is not available or not reachable, could 46xx ip phones that go through a reset still register and work?

The customer cannot get BCMSVU client to connect with the BCMSVU server. They are technically on the same network/domain but have different subnets. The exact quote from the Customer IT "By network do they mean “Switch network” , “Domain” or “Subnet”? If they mean Switch Network or Domain no...

Has anyone encountered a problem with the get forced take over command that did not work on the first try. I have an S8500B cm3.0 main site with pn1 and a remote site with S8500c ess and pn2. When the wan drops between the two sites pn2 registers with the ess. When the wan is restored and I go...