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I'm installing a new hard drive in a BCM 50 R6 that won't boot. Are the patches still available on Avaya's website somewhere? They aren't in downloads any longer. Can someone provide them if not?

I'm having an issue passing caller ID from a PRI to a SIP trunk connected to an IVR. When the ICR rings directly to the IVR it is seeing the inbound caller ID correctly. Problem is, the call needs to first ring a hunt group first. While they are hearing the queued call greeting, I have setup...

I have a mix of j169's and 1230's. The j's update for DST, but the 1230's do not. If I reboot the 1230 it will pick up the correct time. Other than rebooting all the phones, is there a way to update the 1230's?

I have 2 9608 VPN phones connected through a Sonicwall. Both connect initially with no problems. When 1 of the phones restarts, the VPN enable setting changes to disabled, and the phone won't connect. I can go back into the phone, enable it, and it works fine. The other phone doesn't have...

Can you use the same DID's for all systems in an SCN, or do I need different numbers for each site? I have 1 site with a PRI and 3 or 4 with just analog lines. I know I can setup different DID's for the remote sites, but should it work with the same numbers? Thanks.

Does someone have the latest system patch for a 450R1? I don't seem to have it, and I can't find it on Avaya's site any longer. Thanks.

I need to replace the mirror drive in a BCM 400 4.0. Can I just use a blank drive and it will copy all the files over, or do I need to install a blank 4.0 drive. Thanks.

BCM 50 release 3. I have 4 analog lines that appear and ring on extension a, but appear only on extension b. They are telling me that when a line on extension a is ringing, extension b can't just press the line button to answer. I don't have a BCM to lab it up at the moment, but is this...

I need to have a group of phones ring and an external forward to ring simultaneously. The best I can do is to twin a member of a collective group. The problem is it only twins 1 call at a time. Anybody have any other suggestions? Thanks.

Has anyone come up with a good way to park calls on the 1100/1200 sets? You can't put numbered park buttons on them, so you're limited to pressing park and having to enter a zone. I even tried using group buttons, but they can't be used either.

I'm connecting an IP Office 9.1 to a SIP provider through an SBC, but I can't put inbound calls on hold. I have 2-way audio in and out, and I can hold outbound calls, just not inbound. I have the WAN port of the IP Office directly connected to the A1 port on the SBC, and the B1 port to their...

I usually use Kyle's method of changing conference passwords, storing them as pager notification numbers. This doesn't work in an SCN environment though. Anybody have another implementation method that does? It would be great if I could give everyone their own bridge. Any ideas would be greatly...

I have 3 9.1.6 systems connected via SCN. When I try to login a phone from another site, the phone will log in, message and call log buttons work, but I only see their appearance and call park buttons. DND, twinning, page buttons are all missing. If they log into another phone at the same...

I'm trying to install One-X Mobile and Communicator behind a Fortinet firewall. All the correct ports are being forwarded to both the IP Office and One-X Portal server. Both One-X and Communicator are showing correct presence information, but when I make a call, the far end will answer, but...

I have a customer whose firewall is managed by their ISP. It is a Cisco ASA. I am trying to get them to forward the correct ports to both the phone system and one-x portal server, and they are saying they can't forward 1 public IP to 2 different private IP's. This seems ludicrous to me. I...

When a 5410 is on DND, and I call their DID, the call goes to their voicemail but it doesn't show up in their call log. I have "Log Missed Calls Answered by Coverage" checked in the system/call log tab. I'm assuming it doesn't log because the phone doesn't ring. Can this be changed? Thanks

What is the mechanism used to get the voice packets from the IP Office to the Voicemail Pro? Are they UDP packets just like a phone to phone call? Or are they TCP packets since the packets are not as time sensitive? I'm wondering if a centralized voicemail across a VPN is affected by network...

I need to extend paging into a building where there will not be an IP Office chassis to connect to. Has anyone had any luck with an IP paging interface? There is already a page zone controller out there for zone paging. We would need to either incorporate this, or replace it for another zone...

I have a BCM 400 that I can't login to either element manager or call pilot manager. I can login to telset programming fine. Voicemail works, and all lights on the chassis are solid green. When trying to connect to element manager I get an error, can't download cartridge. I've never seen this...

One month old Essential IP Office 500V2 8.1 (73). Individual analog lines are going down randomly across 2 analog combo cards. Verizon will restore dial tone and things will work for a few hours or days before dial tone goes out again. The lines are actually dying. I'm testing them at the...