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with no calls waiting in queue, any help on this issue? thanks, -pt

when on a call and a user presses the talk button (like a flash) the operator is conferenced in on a call. can someone look at the 500 config and tell me what I need to disable? REQ PRT TYPE: tn TYPE TNB TN 14 1 DATE PAGE DES DES DURA1 TN 014 0 00 01 TYPE 500 CDEN 4D CUST 0 WRLS NO DN...

.. (that is programmed to go to Mer Mail) suddenly does not work when pushed. Only when the user unplugs and plugs the phone will it work. any help will be appreciated, -pt.

i have pool, elevator and gym room phones that is being forwared to the operator using a 2250, they in turn forward the 2250 to a set of 2008's that share the scr 7216, when the pool, elevator, and gym phones hot dial to the operater, and then forwards to the set of 2008's they only receive the...

symp server went down friday night and agents are not currently able to login .. i am having the agents press in calls key twice but still asks for an agent id. i am also getting ERR605 errors which says that the Agent ID table is full.. any help would be appreciated. thanks, -pt.

i am getting a S@#$- load of these errors: SRPT4653 VGW channel 13 TN 0x14e9 connected to farEnd 10.52.1.21:5210 TN 0x2848 closed incorrectly, state RxClosePending SRPT4653 VGW channel 16 TN 0x1528 connected to farEnd 10.52.1.22:7004 TN 0x29c8 closed incorrectly, state RxClosePending SRPT4653...

I am confronted with a scenario with my local phone company in which my customer wants to pass a range of their DID's to have a different Caller Name ID. (as an example) They have purchased the block 512-555-3000 through 3999 and wants to be able to display calls made from the DID range 3500...

anyone know anything about these satellite phones? -pt.

our 61c (we got our vendor to convert 8 digital to 8 ip) i noticed that one of our ACD supervisors was suddenly deleted! when trying to rebuild the set through OTM, it says that the number has a conflict with the PBX. here is what I see: REQ: PRT TYPE: DNB CUST 0 DN 7336 DATE PAGE DES NO...

to an Opt 81 with Sig Servers? how exactly does this work? Thanks, -pt.

can anyone tell me where i can find a set of instructions for programming a norstar, maybe like a tree diagram of all the commands that i can execute through the sets? and what they mean? or at least point me in the right direction, or a search field that i can look up in Nortel? thanks! -pt

for 2nd phase IP sets to work? i have an ITG-P card version 4.0 also, what is the default password to access that card i have tried ITGADMIN for username and password.. but no luck. thanks, -pt.

what are the steps to retrieve, if any, passwords to the CallPilot server and the CallPilot Manager. Also, what are the default time if locked out of the two? Thanks, -pt

but i'll ask... if i am using CallPilot 03.03.06.02 can I use Desktop Client software 4?

i am connected to their switch at ip address 10.1.27.17, the BCM is also connected to the same switch, without having to ping/open up on IE each individual ip address through 254, how can I retrieve address that the BCM is on? thanks, -pt

I have an SRG linked to our main campus as the primary SigServer and the secondary to another campus (campuse B) as a backup. Sometime yesterday the SRG took a glitch and registered itself to the secondary. I have rebooted the SRG and it stills shows registered to the secondary campus. Short of...

on phones through BCM. Where can one find the documentation on this? thanks in advance, -pt.

I have 2 fax machines that are not able to receive any incoming fax calls throught the ATA's. I am able to make fax to fax calls internally both incoming and outgoing. But when receiving from an outside number I an unable to receive. Any help would be appreciated. Thanks, -pt.

on a Norstar Key system.. is there a way to program an OBSERVE key on these sets without having to add a ACD group? we have a small office of about 8 users and I have been asked to OBSERVE the the secretaries phone calls to keep to business only. please advise, -pt.

but is asking for login and password information; where do i go about changing the login and password on this so i can register the set? thanks, -pt.