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Hello friends, I was wondering if anyone has a good tutorial on partitions and call spaces. For some odd reason, the concept has thrown me for a loop. I may be overthinking it, but it is just not sticking. Thanks

Hello friends, I have been using phantom TN's quite extensively lately and was wondering if phantom TN's count against your regular TN licenses. For example, if I had 10 licenses and built 5 phantom, will that decrease my licenses to 5 or will I continue to have 10? Thanks in advance

Hello Friends, I have removed DID's from 2616 phones and attempted to ACDN them to an offsite location. I created the ACDN and NCFW to my cell phone and when I tested, I got open ring. I checked CDB for CFF and it was there. Can anyone suggest anything? Thanks in advance

Hello friends, I have a call pilot which is configured with XXXX as the revert DN, so when people press 0, it will revert to XXXX. The operator DN has changed to YYYY and would like to change it in CP...Can anyone help? Thank you in advance

Hello Friends, I am a Nortel tech who has just inherited an S8300 (ip box). I have a routing questions, I am hoping to have the good folks in this forum answer. I have two sites A & B. I was asked to create a special routing plan where a user on the Avaya box (A) dials a 3 digit code (to reach...

Hello Friends, I am a Nortel telecom engineer who was given the responsibility of administering an Avaya S8300 (VOIP box). I have no idea as to where to start, but was looking for some recommendation as to the best way to get up to speed on the basic day to day administration and then take it...

Hello Folks, I have been recently tasked with getting an approximate cost for my 61C pbx for insurance purposes. Unfortunately, I do not even know where to start. I have a box with release 25, 900 TN capacity with new callpilot. The box is about 10 years old. Any info would be greatly...

Hello good folks, Have a 61c with CallPilot. Anything special I need to do to make sure the time transition goes smoothly..thanks

Hello friends, Is there a maximum number in a pick up group?..I have added a new phone to a certain group (did PUA and added RNP on a key), but it does not seem to pick up the call to a phone in the same group. Thanks as always JR

Hello Friends, Having caller id info. The CO tells me they need to see 10 digits before they attach caller id and that my 61C is sending only 7. What can I check to rectify..any thoughts or suggestions would be appreciated. Thanks as always, JR

Good folks, I have 3 M2616’s with ext. 1234 on key 8 of each phone. In order to have the phone number independently forward and hunt differently than the 2616’s, I had to build a 500 set and set hunt and FDN to go to different ext’s. Unfortunately, the FDN on the 500 set is not working. I call...

Hello friends, Forgive the brain freeze…I have three 2616’s with three unique key 0, however all three are sharing a DID on key 8. When a call comes in on key 8 of the phones (shared number), it goes to voicemail and says “user does not subscribe”..how do I get key 0 to ring open and not go to...

Hello again, Was informed by management that they need to find out how many internal (4 digit) calls are coming into the helpdesk line of ###-5000. We currently have a vendor that gives us detailed traffic of all the calls that are made out of our site but not station to station...can that be...

Hello friends, I am looking for recommendation on a five agent ACD system and what I can expect the cost to be...I have a 61C. Thank you

Hello all, Have a 61C and thinking of a five agent ACD system. Any recommendations? and what might a system like this cost... Thank you in advance

Greetings friends, It has been a while, but I would like to actively monitor the D-channels in real time...anyone please? Thanks in advance

Greetings all, I am having an issue with adding users to my CP. I thought I had added a user and when I did a lookup for his ext...could not find it. So I decided to add the user again. I go to add user and fill out the name and the 4 digit ext, but nothing happens...the screen flickers and...

Hello folks, All of a sudden began to get err4115 on a 3000 set...anyone seen this before? Thanks in advance.

Hello Folks, I was hoping someone could help, here is the scenario: our company occupies three floors in our building. Our helpdesk is on the 29th floor and users on 33 and 34. When the helpdesk line rings and is forwarded to cell phones, it does not work very well due to dead spots. Can anyone...

Folks, I wonder if anyone has this issue. Everyday I get about 30 to 40 ERR9032 errors. This seems to happen when a channel on my PRI is in use and then when the using party hangs up, it goes into lockout and a few seconds later becomes IDLE. Does anyone have experience with this or familiar...