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I want to setup a line so when a person calls they get options for information prior to being directed to the DN. It doesn't need to be complicated, just something like: Call comes in and: 1) Press 1 for information on "whatever" 2) Press 2 for information on "something else" 3) Stay...

I work at a private boarding high school so we rotate our voice mailboxes every fall. We have approximately 400 students so to reset each one would be time consuming. Is there a way to factory reset a VM box so the first time a person logs in they are walked through configuring their greeting...

System: Modular Messaging Mailbox Manager 5.2.1 Scenario: Call came in at 232am on 7/31. Backup on MMS is done at 300am on 7/31. Client listen to and delete message at 830am on 7/31. Question: How do I restore a single message that was deleted from an inbox? Is this possible. Are there...

This is on a Definity G3. I have a box office that does ticket sales and out of nowhere calls stop coming into the queue and callers were getting hold music only. This is something that was setup 4 years ago by someone else. What happens is someone calls in, gets the announcement and then it...

I've been working on tweaking call routing and VM in a department that is critical to our business. They don't want to get more than 30 minutes of VM's over the course of a weekend for each person but don't want to miss calls either. Is there a way to route a call to another number if a...

I haven't worked much with Modular Messaging. Is there a way to expand a mailbox so it has more capacity and if so how do I accomplish that? I'm working with MM 5.2.1. Thanks- Jeff

I'm pretty new to the telecomm thing as my background is on the network side so I apologize if my jargon is not right on. I work on a school campus and I'm trying to reset our VM PW's in the dorms before all our students return. We had a routine that did it (setup by a person no longer here)...