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Just something I have never come across before, Customer is installing an IP Office V2 with 8 Analog trunks and IP Phones. I know this will work and there are issues with echo on lines but they are set on the 1600 style of phones and dont want to put in reg digital phones. Question is to hook...

Hey all Have a customer who has a cics 7.0 sw and a cp100. They want a call to come into business and go directly to gen delivery mbox after 4 rings no AA just to mbox. Mbox is 10 extension default cp mbox number but I can't set prime line to 10 so I don't have a clue how to set thiss up any...

Is it possible to change a name on a phone with out hooking a PC up to phone system, They have a 5420 and want to change the name from the phone it self, is that possible? Thank You JustinTMI

I have a customer running an IP500 V2 with 6.1 Software and Voicemail Pro. They have a call center setup and the want to log every call made by the users of a certain group. Is there a way to set this up so it will create a log file on the voicemail pro PC and not just log to the phone? Thank...

Hello, Im running a IP500 V2 with 6.1 software. This is being setup in a call center environment. I want to be able to create a short code say *600 and i want it to wait for a number to be input to dial out and Show a certain phone number IE. *600 Wait for Phone number to be entered...

Hello, Simple Callpilot setup on a CICS, when someone doesnt answer their phone instead of Zero out going to "221" or what ever the attendant is set to, I want it to go back and play the primary greeting on the auto attendant "thank you for calling xxx company" is that possible? I already...

Hey All, What i want to do is ... After hours give people the option to press say "9" Then have a Wav play over the Paging system "Incoming Call" I have the wav recorded and I remember using post dial to do this before but i cant remember how I did it. Any guidance would be fantastic...

Hello All Have a IP500 running 5.0 and Voicemail Pro. Have 1 Analog phone on a Phone2 Card. I have created a short code for Dial Paging *600 which works from all digital phones in office with out an issue. Why does it now work from the analog phone? Is there something I am missing? I have...

Well i think i screwed this one up.. Have an IP500, and i planned on putting it on a network. In LAN1 I set the ip up 192.168.1.98 and my voicemail 192.168.1.99 voicemail shows up on the network fine, the IP office is nowhere to be found. When i plug my laptop in change my network settings...

When I dial out a phone number let assume 905-555-5555 all you see on the screen is 9555555 It misses some of the digits. How come? Number 2 - When calls come into the business I have all of the lines in Line group 0 and incoming call route setup to Main:200 Huntgroup so the 2 phones in the...

Using V5.0 on an IP500 Want to forward main reception phone to another extension I am using *07*EXT# and it doesnt forward it just rings the reception phone and eventually goes to voicemail. Im sure this is what i used in the past with out any issues can anyone tell me why this doesnt work...

Hello all Issue im having is no matter what extension I dial.. ie- 224 the users voicemail is turned on but the caller keeps getting the huntgroup 202's mailbox instead of the individuals mailbox.. can anyone tell me why? please?

I have done it before and i forget how I did it. In the ARS i added a code so that I would not have to dial 9 for an outside line just dial phone number and it does the 9 for me.. Anyone help me out on this please and thank you.

When i Login to a users mailbox. I put in password and it says name and displays name but comes up Not Accepting right afterwards. I have never seen this before how do I turn this off so the user can have voicemails left again? Is it a feature code or something I am missing? Thank You Justin

havnt programmed through a phone in quite sometime. I need to modify Tree 1 and Path 1 (menu) so that i can have 3 int xfers under path 1.. What am I forgetting to do I can not seem to add anything to path 1.. Any help would be great thank you much Justin TMI

Customer running IP500 4.2 Software. I have Line 1 Programmed to phone set to not ring When someone leaves a message on their line it used to double beep when you picked up the line before you would hit *98 to check your messages. Now you never know if there is a message on the line cause it...

I have created an AA and recorded my greetings under *8101, *8201, *8301 (All the same greetings.) Created Time Profile "Open" Monday to Friday 9am to 5pm "Closed" Monday to Friday 5:01pm to 8:59am "Weekend" Saturday Sunday 12:00am to 11:59pm In the AA Morning Time Profile "Open" Recording...

Hello All. I have sold a CTA-100 to a customer and they are trying to make the device work with Windows Vista. Customer is telling me he needs a 4.2 TSP driver to accomplish this. Does anyone know of a place where this maybe downloaded? Also I understand that the TAPI driver needed for this...

Hey All, Im looking for a solution in regards to Music On Hold. Customer has NO Equipment as of yet and im wondering what I would need to make this Happen Purposed Scenario; IP500 Latest Software Release VMPro Latest Software 3 Companies and I need 3 Different Music on Hold Messages for 3...

Hey All.. I have a customer Running an IP500 with VMPro. His business hours are all over the board and he wants to know if this is possible to do remotely. Im sure there is a way with a test variable but i dont know where to start. Any ideas on what direction to take in respect to short codes...